Teneo Data enables you to understand, interpret and react to the massive volumes of natural language data generated by the conversations held between you and your customers every day. Making sense of this torrent of priceless, ‘first person’ insight will give you the power to really hear the voice of your customer and enable you to respond to them in the manner, channel and tone of voice they want.
Teneo Data is made up of three tools: Teneo Insight, Teneo Discovery and Teneo Inquire.
Teneo Discovery enables businesses to take massive amounts of raw, unstructured data from multiple sources and instantly classify them into a highly visual representation of the key issues and questions being asked, all in real time.
Teneo Inquire is a purpose-built tool that provides access to clean data for use in dashboards, data-driven products, and data science experiments. Normally, cleaning raw data is a difficult, time-consuming task undertaken only by data analysis experts.
With Teneo Data you can analyze natural language conversations, providing insightful data that can transform the bottom line for many organizations. In conjunction with the Teneo Interaction Engine, conversations are interpreted, automatically tagged and categorized to reveal trends, issues and business insight that would be almost impossible to gather through other means.
This information can be further enhanced by using the intelligence of NLI to ask users specific questions if the opportunity arises during a conversation, giving the organization insightful, actionable data directly from customers.
What are the most frequently asked questions by your customers? When they look for information, what’s missing? Is your website working for them – does it navigate naturally? How often do they come looking? What more can you do to make sure your virtual assistant delivers a great customer experience, every time? Teneo Data can tell you.