Teneo Data is a suite of supporting modules that delivers unprecedented levels of big data insight and true ‘voice of your customer’ understanding. Information that can be used to personalize the conversation, improve the system and deliver actionable insight to the business.

• Teneo Discovery enables businesses to take massive amounts of raw, unstructured data from multiple sources and instantly classify them into a highly visual representation of the key issues and questions being asked.

• Teneo Inquire is a purpose-built tool that provides access to clean data for use in interactive management dashboards, data-driven products, and third-party BI tools. It helps businesses monitor their operations as well as optimize and improve their Teneo conversational AI applications.

Using Teneo Data, organizations can move beyond basic business intelligence and offer greater customer personalization, targeted recommendations and predictive AI models.

Data security is a big issue. Without it, your customer information is vulnerable to being compromised – whether it’s plain theft, or reselling identities on the black market, your users are trusting you to keep their data safe and secure.

However, with that requirement for security comes the responsibility of implementing it. Some organizations prefer to keep the data securely within their own four walls, using internal services and hardware – particularly relevant when the data being managed is personal, financial or otherwise sensitive. But others choose to work with world-leading data partners and host information in a managed cloud, relying on the large-scale secure environment that is proven to offer a safe home for information.

Because both options are equally reliable, Teneo has the flexibility to offer the choice between on-premise hosting in your own secure data centre; or in our managed cloud environment. So, whether you need a fully in-house built and managed solution, a cloud-based implementation project or a mixture of both, Teneo works.