Data Suite

Teneo Data unlocks the knowledge held in the immense volumes of conversational data generated by your customers.

It delivers unprecedented levels of big data insight and true ‘voice of your customer’ understanding. Information that can be used to personalize the conversation, improve the system and deliver actionable insight to the business.

Teneo Discovery enables businesses to take massive amounts of raw, unstructured data from multiple sources and instantly classify them into a highly visual representation of the key issues and questions being asked, all in real time.

Teneo Inquire is a purpose-built tool that provides access to clean data for use in interactive management dashboards, data-driven products, and third party BI tools. It helps businesses monitor their operations as well as optimize and improve their Teneo conversational AI applications.

Teneo Data enables organizations to move beyond basic business intelligence and offer customers greater personalization, targeted recommendations and predictive AI models.

Data is at the heart of conversational AI. But realizing its intrinsic value relies on three key points — data ownership, privacy and security.

With Teneo, you own the data generated. You receive all of the interactions that take place, not just “the final pizza order”. This is important because hidden inside conversational data is the “voice of the customer” information that provides enterprises with the business insights and trends it needs to grow. Unlike other natural language tools that hold back this data, Teneo allows enterprises to mine it to deliver true machine learning and implicit personalization.

Data regulation is tightening, but deriving significant value and benefits from conversational AI is still achievable with Teneo, even when complying with the most stringent of data protection legislation. Teneo is the first conversational AI platform to provide strong data-control capabilities including advanced anonymization and pseudonymization to help clients meet compliance with data privacy regulations such as the EU’s General Data Protection Regulation (GDPR). In addition, you can self-host the entire deployment of Teneo. Data security is a key consideration for any enterprise, particularly when dealing with regulatory frameworks and customers’ personal information. Teneo’s open architecture allows organizations to meet today’s exacting security conditions, across multiple geographies and legal requirements.