Conversational AI for Enterprises

Drive revenue, increase customer satisfaction and reduce costs.

Developed by Artificial Solutions, Teneo is the world's most advanced conversational AI platform. Teneo provides everything you need to rapidly deliver humanlike conversational AI applications on any platform, in any language, on any device.

Build. Collect. Learn.

Designed for the enterprise, Teneo enables businesses to build artificially intelligent applications that revolutionizes the customer experience, collects unique insights and learns from your conversational data.

Business Benefits Technical Features

Why Teneo?

Humanlike. Intelligent. Revolutionary.

Teneo provides in one, integrated platform everything you need to rapidly build advanced, conversational AI applications. Build once, deploy everywhere across any platform, service or device.

Its enterprise strengthen, proven technology is capable of scaling to deliver both the exceptional customer experience your users demand and robust, business continuity to secure your organization’s future.

With support for over 40 languages, seamless integration into widely used services and extensive data mining tools, all backed up by a team of experts ready to help, Teneo is the only conversational AI platform you'll ever need.

Business Benefits

Teneo increases user engagement with its humanlike dialog that delivers highly personalized interactions, while reducing reliance on non-automated channels.

It guides customers through their journey resolving their queries, but at the same time always looking for opportunities to upsell, increase revenue and drive differentiation.

Teneo's powerful data mining tools takes anonymized conversations and turns them into valuable insight that highlights where improvements can be made and identifies gaps in the market.

With Teneo, you don't just improve customer satisfaction. You increase automation and customer insight, which leads to more revenue, at less cost.

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Technical Features

Built with the customer in mind, Teneo is the ultimate platform for enterprise. With conversational data at its heart, Teneo incorporates all the tools you need to build, deploy and manage advanced conversational AI applications.

Teneo's visual flow design makes it easy to graphically build dialogs with drag and drop flow elements such as outputs, integrations with API's, scripts and transitions.

Our revolutionary hybrid NLU allows for machine learning algorithms and linguistic conditions to be mixed for precise and predictable understanding.

While Teneo's open protocol and easy to use APIs makes it simple to integrate online services and backend systems and deliver your chatbot to websites, messaging apps and IVR.

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Case Studies

Bringing Multilingual Capabilities to Users’ Homes

Swisscom had to overcome linguistic barriers to provide a natural customer experience. Their multilingual enterprise platform with multiple “smart home” use across TV, IVR and chatbots boosted TV usage by 200% and improved resolution rates by 40%.

Driving Website Conversions at Skoda

Skoda witnessed a 400% increase in conversions rates and a 300% rise in customer engagement after deploying Lucy, a 24/7, personalized digital assistant that controls the entire specification and car booking process online and reduces administrative burdens.

The Quick Solution With Long-standing Rewards

The international convenience store chain sought to develop an intelligent, multilingual conversational digital assistant on its Nordic websites to reduce call volumes. “Kay” is estimated to deflect 40% of calls and can process varied intents depending on the location.

Guiding Insurance Customers Through Complex Processes

Folksam needed an assistant to handle multichannel and multilingual solutions that could help customers complete multi-step insurance processes. Sam, their digital claims officer, was a success, with an average claimant satisfaction rate of 4,12/5.

Integrating RPA to Boost Productivity and Enhance CX

This US insurance giant used Teneo to improve productivity and customer experience via 24/7 digital self-service, reducing documentation turnaround time from 7 days to 1 hour. Their conversational chatbot is also integrated into existing backend RPA workflows.

Delivering Personalized 24/7 Customer Support

Vodafone increased its Net Promoter Score by implementing an animated digital employee to provide personalized, 24/7 technical and account information. The avatar offers customized help to users and gives actionable insights for a deeper grasp of customer behavior.

Teneo Fuels Shell’s Digital Employees

Shell transformed its customer service with an accurate solution that encouraged self-service, saved costs and provided actionable insights. The company deployed an advanced, multilingual conversational app that boasts a 98% end-user approval and 97% accuracy.

Thinking Outside the Box to Deliver Advanced CX

Italian bank Widiba delivered a pioneering customer experience with the world’s first VR bank. With its highly intelligent digital assistant tending to clients, the bank achieved a 4.5/5 “customer happiness” rank, as well as awards for best Customer Experience and Innovation in banking.

Providing Vital Assistance over Multiple Channels

Medtronic accelerated its digital transformation strategy and boosted customer service, employee satisfaction and operational efficiencies. The medtech company provided advanced chatbots for a range of cases like assisting patients, workers and resolving internal HR queries.

Raising the Stakes in Innovative User Experience

Online gambling firm Kindred enhanced their UX and targeted new users with innovative technologies. By speech enabling betting processes with intelligent conversational capabilities, it was faster and easier to place a bet, with customers giving it a 91% positive reaction.

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Partners

Artificial Solutions engages in partnerships and strategic alliances with the top consultancy and technology companies around the world to guarantee that our clients get innovation, expertise and the best return for their investment. Through our Teneo Partnership Program, our partners can add Teneo to their own product portfolio and offer their customers the most humanlike, intelligent and capable conversational applications. We are always looking to grow our partner network with innovative and visionary businesses that can expand the potential of our technology. Click below to learn more.

Our Partners

Benefits for Partners

Technical Resources

What Our Partners Are Saying

We’ve seen first-hand, the potential that Conversational AI offers for companies. We’re delighted to enhance our relationship with Artificial Solutions, now as a client, and look forward to using Teneo to support our workforce.

Ewout Bolhuis

Director Innovation, Deloitte Netherlands

Working with Artificial Solutions enables our clients to benefit from an enterprise-strength platform that enables fast, flexible and scalable development of conversational AI applications that integrate closely with the UiPath RPA platform.

Bogdan Nedelcov

Head of Product Alliances, UiPath

Artificial Solutions will allow our customers to easily extend their connected-RPA sequences into conversational AI applications to maximize the benefits of both technologies, while delivering the 24/7 experience end-users are demanding.

Bruce Mazza

VP Technology Alliance, Blue Prism

Teneo has proved itself to be capable of not only delivering the humanlike conversational experience people expect, but provides the scalability and integration capabilities needed to develop sophisticated applications.

Leopoldo Colorado Valverde

Head of Innovation, Babel

We had to make a build-versus-buy decision and looked at about 250 companies before narrowing it down to Artificial Solutions who we partnered with to create a truly conversational cloud platform.

Dave Bukovinsky

Executive Director of Product Management, CSG

Teneo allows enterprises to deliver outstanding conversational AI applications that drive customers through optimized business processes. The best part is the wealth of information and analytics from conversations that are providing insights used to further improve the customer experience and drive revenue.

Marko Mandic

Practice Lead for AI Strategy Consulting, Cognizant

Communications into the next decade needs to be more flexible, intelligent and personal. Working with Artificial Solutions enables us to offer our customers access to advanced conversational AI technology and easily incorporate it into their existing communications platforms.

Mark Summerson

VP Partners, Vonage

We see a huge potential in how conversational AI can help enterprises better engage with their clients and prospects as part of their digital transformation journey. Working together with Artificial Solutions gives us access to their enterprise-strength platform that has a proven track-record in delivering complex, global conversational applications.

Anil Agarwal

President of Capgemini’s Scandinavia Business Unit

One Platform to Rule Them All

Teneo enables conversational applications to be built for any use case, in any industry. No longer constrained by a specific focus or sector, enterprises can easily take their investment in one application and reuse it in another.

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What Makes Teneo Unique?

Teneo is built to provide robust solutions over countless industries and use cases for large enterprises. True business value is realized through our key features that provide the ultimate customer experience.

Conversational Dialog

Our human-like conversational technology allows for true understanding and intelligence for the ultimate experience.

Hybrid Model

Unique approach to linguistic and ML, delivering flexibility and speed to develop business-relevant AI apps in record time.

Languages

Develop once — deploy in over 40 languages. Switch language mid-sentence. Speak your customers’ language.

Actionable Insight

Unlock and learn from the knowledge held in the immense volumes of conversational data generated by your customers.

Cross Platform

Easily port your conversational applications to existing and future devices – build once, deploy many times.

Connectors

Pre-built connectors allow easy integration across multiple business and customer service apps like RPA, CPaaS & STT.

Flexible Deployment

The flexibility between on-premises hosting in your own secure data center or in our managed cloud environment.

Orchestrate

Connect bots, knowledge and resources that share information and knowledge in a network of intelligent bots.

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