Developed by Artificial Solutions, Teneo is the world's most advanced conversational AI platform. Teneo provides everything you need to rapidly deliver humanlike conversational AI applications on any platform, in any language, on any device.
Designed for the enterprise, Teneo enables businesses to build artificially intelligent applications that revolutionizes the customer experience, collects unique insights and learns from your conversational data.Business BenefitsTechnical Features
Teneo provides in one, integrated platform everything you need to rapidly build advanced, conversational AI applications. Build once, deploy everywhere across any platform, service or device.
Its enterprise strengthen, proven technology is capable of scaling to deliver both the exceptional customer experience your users demand and robust, business continuity to secure your organization’s future.
With support for over 40 languages, seamless integration into widely used services and extensive data mining tools, all backed up by a team of experts ready to help, Teneo is the only conversational AI platform you'll ever need.
Teneo increases user engagement with its humanlike dialog that delivers highly personalized interactions, while reducing reliance on non-automated channels.
It guides customers through their journey resolving their queries, but at the same time always looking for opportunities to upsell, increase revenue and drive differentiation.
Teneo's powerful data mining tools takes anonymized conversations and turns them into valuable insight that highlights where improvements can be made and identifies gaps in the market.
With Teneo, you don't just improve customer satisfaction. You increase automation and customer insight, which leads to more revenue, at less cost.Learn MoreUse Cases
Built with the customer in mind, Teneo is the ultimate platform for enterprise. With conversational data at its heart, Teneo incorporates all the tools you need to build, deploy and manage advanced conversational AI applications.
Teneo's visual flow design makes it easy to graphically build dialogs with drag and drop flow elements such as outputs, integrations with API's, scripts and transitions.
Our revolutionary hybrid NLU allows for machine learning algorithms and linguistic conditions to be mixed for precise and predictable understanding.
While Teneo's open protocol and easy to use APIs makes it simple to integrate online services and backend systems and deliver your chatbot to websites, messaging apps and IVR.Learn MoreFree Trial
Bringing Multilingual Capabilities to Users’ Homes
Swisscom had to overcome linguistic barriers to provide a natural customer experience. Their multilingual enterprise platform with multiple “smart home” use across TV, IVR and chatbots boosted TV usage by 200% and improved resolution rates by 40%.
Driving Website Conversions at Skoda
Skoda witnessed a 400% increase in conversions rates and a 300% rise in customer engagement after deploying Lucy, a 24/7, personalized digital assistant that controls the entire specification and car booking process online and reduces administrative burdens.
The Quick Solution With Long-standing Rewards
The international convenience store chain sought to develop an intelligent, multilingual conversational digital assistant on its Nordic websites to reduce call volumes. “Kay” is estimated to deflect 40% of calls and can process varied intents depending on the location.
Guiding Insurance Customers Through Complex Processes
Folksam needed an assistant to handle multichannel and multilingual solutions that could help customers complete multi-step insurance processes. Sam, their digital claims officer, was a success, with an average claimant satisfaction rate of 4,12/5.
Integrating RPA to Boost Productivity and Enhance CX
This US insurance giant used Teneo to improve productivity and customer experience via 24/7 digital self-service, reducing documentation turnaround time from 7 days to 1 hour. Their conversational chatbot is also integrated into existing backend RPA workflows.
Delivering Personalized 24/7 Customer Support
Vodafone increased its Net Promoter Score by implementing an animated digital employee to provide personalized, 24/7 technical and account information. The avatar offers customized help to users and gives actionable insights for a deeper grasp of customer behavior.
Teneo Fuels Shell’s Digital Employees
Shell transformed its customer service with an accurate solution that encouraged self-service, saved costs and provided actionable insights. The company deployed an advanced, multilingual conversational app that boasts a 98% end-user approval and 97% accuracy.
Thinking Outside the Box to Deliver Advanced CX
Italian bank Widiba delivered a pioneering customer experience with the world’s first VR bank. With its highly intelligent digital assistant tending to clients, the bank achieved a 4.5/5 “customer happiness” rank, as well as awards for best Customer Experience and Innovation in banking.
Providing Vital Assistance over Multiple Channels
Medtronic accelerated its digital transformation strategy and boosted customer service, employee satisfaction and operational efficiencies. The medtech company provided advanced chatbots for a range of cases like assisting patients, workers and resolving internal HR queries.
Raising the Stakes in Innovative User Experience
Online gambling firm Kindred enhanced their UX and targeted new users with innovative technologies. By speech enabling betting processes with intelligent conversational capabilities, it was faster and easier to place a bet, with customers giving it a 91% positive reaction.
Artificial Solutions engages in partnerships and strategic alliances with the top consultancy and technology companies around the world to guarantee that our clients get innovation, expertise and the best return for their investment. Through our Teneo Partnership Program, our partners can add Teneo to their own product portfolio and offer their customers the most humanlike, intelligent and capable conversational applications. We are always looking to grow our partner network with innovative and visionary businesses that can expand the potential of our technology. Click below to learn more.
Director Innovation, Deloitte Netherlands
Head of Product Alliances, UiPath
VP Technology Alliance, Blue Prism
Leopoldo Colorado Valverde
Head of Innovation, Babel
Executive Director of Product Management, CSG
Practice Lead for AI Strategy Consulting, Cognizant
VP Partners, Vonage
President of Capgemini’s Scandinavia Business Unit