Artificial Solutions’ conversational AI technology makes it easy to build, implement and manage a wide range of natural language applications such as virtual assistants, conversational bots, speech-based conversational UIs for smart devices and more.
With a focus on automating human interactions, its Teneo platform drives productivity, reduces costs, and delivers unprecedent level of customer insight.
Global companies already rely on our technology to boost their customer journeys and revenues across hundreds of private and public sector deployments.
Quite simply, we Make Technology Think.What's Conversational AI?Discover Teneo
Teneo provides everything you need to rapidly build advanced, conversational AI applications in one, integrated platform. Build once, deploy everywhere across any platform, service or device.
Its enterprise strength, proven technology is capable of scaling to deliver both the exceptional customer experience your users demand and robust, business continuity to secure your organization’s future.
With support for 36 languages, seamless integration into widely used services and extensive data mining tools, all backed up by a team of experts ready to help, Teneo is the only conversational platform you will ever need.
MS LUIS Conversational Bots with TENEO
Expanding on the MS LUIS framework, Teneo enables businesses to build complex applications, that are multi-lingual, multi-channel and multi-platform, in half the time of traditional development practices.
With seamless integration into any back-end system or service, developers can easily expand capabilities and functionality while ensuring a consistent end-user experience.
Intelligently guiding customers from initial contact to qualified sales lead, MQLtoSQL helps you to significantly increase online conversion rates, grow brand loyalty and receive in-depth business insight.
Reimagine digital customer engagement using the power of Conversational AI to boost sales online. MQLtoSQL will be launching in 2021; register below to be informed when it becomes available.
TV Usage Boosted by 200% with Multilingual Platform
Swisscom had to overcome linguistic barriers to provide a natural customer experience. Their multilingual enterprise platform with multiple “smart home” use across TV, IVR and chatbots boosted TV usage by 200% and improved resolution rates by 40%.
400% Higher Web Conversions at Skoda
Skoda witnessed a 400% increase in conversions rates and a 300% rise in customer engagement after deploying Lucy, a 24/7, personalized digital assistant that controls the entire specification and car booking process online and reduces administrative burdens.
Fastest Implementation Achieves 40% Call Deflection
The international convenience store chain sought to develop an intelligent, multilingual conversational digital assistant on its Nordic websites to reduce call volumes. “Kay” is estimated to deflect 40% of calls and can process varied intents depending on the location.
Claimant Satisfaction Rating at 82% for Sam
Folksam needed an assistant to handle multichannel and multilingual solutions that could help customers complete multi-step insurance processes. Sam, their digital claims officer, was a success, with an average claimant satisfaction rate of 4,12/5.
Processing Time Slashed from 168 Hours to 60 Minutes
This US insurance giant used Teneo to improve productivity and customer experience via 24/7 digital self-service, reducing documentation turnaround time from 7 days to 1 hour. Their conversational chatbot is also integrated into existing backend RPA workflows.
Improved NPS along with 24/7 Customer Support
Vodafone increased its Net Promoter Score by implementing an animated digital employee to provide personalized, 24/7 technical and account information. The avatar offers customized help to users and gives actionable insights for a deeper grasp of customer behavior.
98% End User Approval & 97% Accuracy
Shell transformed its customer service with an accurate solution that encouraged self-service, saved costs and provided actionable insights. The company deployed an advanced, multilingual conversational app that boasts a 98% end-user approval and 97% accuracy.
Innovation Rewarded with 90% Customer Happiness Rating
Italian bank Widiba delivered a pioneering customer experience with the world’s first VR bank. With its highly intelligent digital assistant tending to clients, the bank achieved a 4.5/5 “customer happiness” rank, as well as awards for best Customer Experience and Innovation in banking.
91% Positive User Score from Customers
Online gambling firm Kindred enhanced their UX and targeted new users with innovative technologies. By speech enabling betting processes with intelligent conversational capabilities, it was faster and easier to place a bet, with customers giving it a 91% positive reaction.