Teneo Connectors are pre-built libraries of intelligent connectors that span a range of business and AI assets including RPA (robotic process automation) and CPaaS (Communications Platform as a Service).
By easily integrating a wide variety of back-end systems and processes into your conversational AI interface, your chatbots, virtual customer assistants (VCA) and digital employees deliver precise, intelligent responses based on the back-end actions, requests and processes executed through Teneo Connectors.
“Technology such as RPA is revolutionizing back-office processes, but it needs user-friendly artificially intelligent interfaces to turn it into a customer centric proposition”
Andy Peart, CMSO of Artificial Solutions
Harness the power of back-office technology to deliver even greater intelligence and capabilities by integrating your chatbot into business systems, communication platforms and more. Reach users on any channel, deliver more personalized answers based on behind the scenes processes, and execute tasks on customers’ behalf.
Teneo allows your customers to communicate with you wherever they are, on whatever channel they chose.
Messaging platforms, mobile apps, social media, smart home, smart tv, in-car communication, live chat, IVRs etc. Whatever channel it is, you can connect your Teneo conversational AI applications easily and serve your customers at their convenience anytime of the day.
What’s more, Teneo lets your customers switch between channels mid-conversation and then continue just as if nothing had happened. Teneo is smart enough to remember everything, including the context.
And if your customer has forgotten the point of the conversation, Teneo can even remind them.
Chatbots: The Definitive Guide (2020)
Integrate your Teneo chatbot into a wide variety of back-end systems and processes into their conversational AI interface using a pre-built library of intelligent connectors that span a range of business and AI assets including RPA (robotic process automation) and CPaaS (Communications Platform as a Service).
This expands your chatbot’s capabilities and enables it to deliver more intelligent responses based on the back-end actions, requests and processes it has executed.
With Teneo your conversational AI application can answer questions more precisely. For example it can approve loan requests by integrating existing RPA sequences, use personalized data from a CRM system to deliver contextually aware responses or trigger a series of HR events when an employee books leave.
Artificial Solution’s advanced conversational AI development platform allows enterprises to handle customer conversations relating to complex processes with ease.
For example, a customer wanting to change vehicles on an existing policy can do so in just a few minutes via the Teneo based chatbot. The chatbot would use connectors to complete initial security checks, call on an RPA to pull up all the vehicle information it needs just from the license plate and then complete the entire transaction via integration into backend systems, before sending the customer a copy of the changed policy. It can even send a copy of the transcript to the customer if asked.
Teneo Connectors help you further improve customer satisfaction and increase your RoI by leveraging existing technology investments, while taking your chatbot to the next level.
Teneo’s patented technology delivers understanding to your customer’s words, but when voice is added to the equation the technology used to transcribe can impact on the user experience.
Automatic Speech Recognition (ASR) and Text to Speech (TTS) are ancillary conversational technologies that turn voice into text and vice versa.
It’s vitally important to hear exactly what customers are saying and to be able to annunciate your response correctly. But often, particularly with multi-lingual applications, to obtain the best result requires using several different ASR and TTS providers.
Teneo allows you to choose which ASR and TTS technologies are used and even combine technologies depending on the language to improve user experience and increase customer satisfaction.