The Conversational AI Platform Designed for Enterprise
Teneo is the only platform designed to fulfil the most important technical requirements made by industry-leading innovators.
Our proprietary technology has been developed over 20 years and operates as part of the Microsoft Azure ecosystem, providing the greatest tools and features for successful Conversational AI development.
Scale without Limits. Scale without Risk.
Our SaaS architecture provides native Deployment, Testing, and Development capabilities to align with your enterprise processes. With adaptive scaling and resource management, you will never miss another customer, no matter where in the world or whichever channel they prefer.
Speak your customer's language
Create multilingual solutions in less time and with less effort. Combining the power of machine learning with our proprietary linguistic modeling capabilities. Create accurate and precise solutions in one language, and scale them efficiently across other languages as your solution grows.
Connect with your Customers, Anywhere
Teneo seamlessly integrates with the channels and platforms that operate throughout your contact center. Our clients' largest implementations are voice, telephony and contact center-based but most of our clients have at least two or more channels where web or text are the second highest in volume.
Catch issues early, or better yet avoid them entirely.
Capture all the details of conversational data before, during, and after deployment. Our “No black box” paradigm allows you to gain real-time visibility into the performance of every conversation and full processing transparency of your solution and flow stack. Seamless integration with your business intelligence and analytics ecosystem.
How Swisscom harnessed Teneo's features to launch multiple CAI solutions
Swisscom is the largest Telecommunications provider in Switzerland and started using Teneo to design and develop highly complex customer journeys at the start of 2020. The Conversational AI system was created to support contact centers by answering incoming customer calls in German, Italian, French and English. After a rapid two-year period of growth and an expansion of their Conversational AI offerings as part of Swisscom TV and the Swisscom Box, Swisscom's technical team have earned plaudits from across the Conversational AI sector for the results they have achieved.
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Net Promoter Score (NPS) increase of +18 points
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9 million calls per year supported by Teneo built CAI solution
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Solution covers German, Italian, French and English
Read more about Swisscom's CAI technical excellence
Learn how Swisscom has developed conversational voice solutions and chatbots to drive digital engagement, increase sales, reduce costs and improve customer satisfaction.
Read Case Study here
Protect your Data and Guarantee your Service
With enterprise-grade security, data backup & protection, and a service-level agreement of 99.9%, our SaaS solution gives you a highly scalable service without any security or resiliency compromises.
Get the Expert Support you need to be most effective
We know it is not just about technology. Leverage our 20+ years of experience in designing, building, and scaling conversational AI solutions. Our Customer Success team will be there to support you along the entire journey from idea to implementation and beyond.
Increase your Team’s Productivity
Incredible customer experience development is a team effort. Teneo is a place where cross-functional teams come to collaborate, design, and develop world-leading conversations in record time through an intuitive Teneo Studio experience.
Latest News
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Why Teneo?
Learn more about Teneo and Discover why you should build your next Conversational AI application using this platform.