Making Technology Think

Our Vision: Making Technology Think

This White Paper looks at what opportunities the always connected consumer presents and how you can use Natural Language to maximize these for your enterprise.

The Natural Language Opportunity

The Natural Language Opportunity

Consumers are now driving how they communicate with businesses, and companies face a choice between dealing with this changed order, or falling behind and allowing more nimble competition to step in.

The Rise of the Conversational Assistant

The Rise of the Conversational Assistant

This White Paper, using independently commissioned research, looks at the current use of voice assistants by consumers and considers the implications and likely changes in the near future.

Ten ways that Teneo Studio accelerates bot-building

Ten ways that Teneo Studio accelerates bot-building

AI is an evocative term. But the days when it conjured up images of arcane academic research or even science fiction are gone. Today AI means business. And that requires a streamlined, robust, and cost-effective process for building intelligent, conversational digital employees.

Key Challenges Facing Retailers in The Online World

Key Challenges Facing Retailers in The Online World

This White Paper outlines the four major challenges facing online retailers looking to address customer service and support while cutting costs, reducing basket abandonment and increasing sales per customer.

What consumers want from online customer service

What Consumers Want From Online Customer Service

Today, customers want their questions answered faster, have a growing appetite for usable self-service and insist on a much better overall experience whether via the telephone, web or mobile.

The Impact of NLI on Connected Consumer Goods

The Impact of NLI on Connected Consumer Goods

Domestic appliances, video games, TVs and Sat Navs can all be equipped with NLI capabilities which take any existing “intelligence” and enhance it to exciting new levels of interaction and personality.

Communication The New Art of Business Survival

Communication The New Art of Business Survival

Communication is the vital element in relationships; and how businesses must establish contact and then carefully nurture it in order to thrive and drive long term engagement with their customers.

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