Shell

Shell

Shell turned to Artificial Solutions to discover how they could take advantage of artificially intelligent, humanlike digital employees to transform their customer service.

Case study: Vodafone

Vodafone

Using Teneo, Vodafone has developed a variety of applications to deliver an enhanced online self-service experience to its customers driving customer engagement.

Case study: Kindred

Kindred

Known as an innovator in the sector, Kindred is using Teneo to differentiate itself by speech enabling the betting process, making it faster and easier to place a bet.

Widiba

Widiba

A Virtual Assistant, fully integrated with all service channels, including social helps Widiba to fully understand its customers and share the information across channels.

Case study: Shiseido

Shiseido

Teneo was the only natural language technology capable of delivering a human-like, intelligent experience not only in Japanese, but in 34 other languages too.

Case study: Accenture

Interview with Lawrence Flynn

This is an article in the series of the Accenture Innovation Awards about teaching digital employees to understand human conversation.

The Co-operative Banking Group

The Co-operative Banking Group

Most virtual assistants are external facing, helping customers on a website or via a mobile phone find the right answer to their queries, but Mia is different. She lives on an Intranet.

Deutsche Post

Deutsche Post

With an innovative self-service concept, E-Post now guarantees that users obtain the desired information instantly around the clock: via Jana, the Virtual Assistant.

Widiba

Widiba Article

A Virtual Assistant, fully integrated with all service channels, including social; and a CRM designed to gather information, opinions and even complaints from its customers. With this, Widiba is able to fully understand its customers and share the information across the bank.

Elbot

Interview with Elbot

Karl-Johan Byttner, of Swedish business magazine Veckans Affärer met the robot Elbot from Artificial Solutions – and received answers to some key questions.

Skruvat

Skruvat

The Nordic’s biggest online car parts retailer Skruvat, uses Teneo to gain a greater understanding of its customers, improve how information is delivered on its
website and reduce enquiries to its contact center.

IKEA

IKEA

Ask Anna is one of IKEA’s most versatile employees. Developed in conjunction with Artificial Solutions over the last nine years, Ask Anna converses in 21 languages and assists customers on IKEA’s website.

Yello Strom

Yello Strom

Eve helps Yello Strom’s customers with all types of queries, from explaining their invoice and giving advice on the latest energy saving tips to making an appointment.

Telenor

Telenor

66% of Telenor’s customers said they would come back to Emma directly if they had another question, which means she’s rather busy. In fact, Emma single handedly answers nearly 5000 questions – every day.

Servei d’Ocupació de Catalunya

Servei d’Ocupació de Catalunya (SOC)

Visitors to the website of SOC can chat to Sandra as if she were a real person, and she’ll clarify any ambiguity or confusion, before providing the answer.

Alfa Romeo

Alfa Romeo

Working alongside Alfa Romeo’s marketing agency DM Group, who were responsible for the website, Artificial Solutions developed male and female Virtual Assistants named Giulietta and Tazio.

Dom Pérignon

Dom Pérignon

Burson Marsteller, the brand’s Italian PR agency, created an interactive viral game based around two Virtual Assistants developed by Artificial Solutions.

BuyVip

BuyVip

BuyVIP created an online research project supported by virtual assistants from Artificial Solutions to attract more consumers’ attention than a traditional online survey.

Article: Innovative Self Service at E-Post

Article: Innovative Self Service at E-Post

With an innovative self-service concept, E-Post now guarantees that users obtain the desired information instantly around the clock: via Jana, the Virtual Assistant.

Article: Innovative Self Service at E-Post

Article: Innovative Self Service at E-Post

Die E-Post gewährleistet nun mit einem innovativen Self Service, dass der Nutzer rund um die Uhr sofort die gesuchten Antworten erhält: mit der virtuellen Assistentin Jana.

Slovenian Tax Authority

Slovenian Tax Authority (DURS)

Enabling taxpayers to solve many of their own queries online using Artificial Solutions’ intelligent virtual assistant has transformed the Slovenian tax authority’s image and provided some surprising benefits.

Försäkringskassan

Försäkringskassan

With an enormous library of responses, an ability to understand what people are asking and a strategic position within the organization, Hanna has swept away the competition at Försäkringskassan.

Norwegian Public Road Administration

Norwegian Public Road Administration

NPRA was struggling to manage an increasing volume of calls, coupled with restrictive public opening hours. A virtual assistant by the name IDA came to the rescue!

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