White Paper

Quick Start Contact Center Augmentation with Conversational AI and CPaaS

Providing omnichannel customer contact to deliver two-way, real-time communication features to cover the lack of human agents available is imperative. To do this, businesses have turned to Communication Platforms as a Service (CPaaS) and Second-generation Conversational AI.

Augment your Contact Center with CPaaS and AI

Covid-19 has brought huge changes to enterprises and consumers that has had a knock-on effect on contact centers. Customer demands and behaviors have been changed further as a result of lockdowns, social distancing and remote work and those who have been unable to access physical stores get support have turned to contact centers to voice their concerns or seek assistance.

Providing omnichannel customer contact to deliver two-way, real-time communication features to cover the lack of human agents available is imperative. To do this, businesses have turned to Communication Platforms as a Service (CPaaS) and Second-generation Conversational AI (CAI).

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