|Subscription per Developer||Free||€500/month per developer||Contact Sales|
|Conversational AI API calls||–||€0.008 per call|
|100 GB Extra Data
(0-100 GB included)
|–||+ €500/month||Contact Sales|
|Additional Prod Endpoint||–||+ €50/month|
|Development Environment Uptime||Wakeup time||Pro Wakeup time||Always Accessible|
|Dev Endpoint Availability||Wakeup time||Pro Wakeup time||Always Accessible|
|Data Region||EU||EU+US*||Contact Sales|
|Data Retention||10 days||90 days||Unlimited|
|Prod Endpoints||–||Unlimited (1 included in subscription fee)||Unlimited|
|User Restrictions||FREE TRIAL||PRO||ENTERPRISE|
|Developers||5||1||5 or more|
|Support||FREE TRIAL||PRO||SEAT ENTERPRISE|
|Customer Success Team||–||Yes||Appointed Customer Success Manager|
|Prod Endpoint SLA||–||99.5%||99.9%|
|Cloud Development Environment||Yes||Yes||Yes|
|Hybrid Intent Model Based on Lexical Resources & MS LUIS||Yes||Yes||Yes|
|Open Source Front Ends||Yes||Yes||Yes|
* US cloud Pro offer to be made available later this year
Head of Future Lab, Folksam
Senior Director Operational Excellence, Circle K
Manager New Technology, Scania
New Channels Owner, Kindred
CTO, Rücker Lypsa
Can I try Teneo for free?
Of course, we offer a 90-day Teneo Free trail for up to 5 team members, with 7 published bots, 10 api-calls/second and community support.
What is a Studio seat?
Each active builder requires a “named” Seat. It grants your team member access to the Teneo Development platform (developers, project managers, product managers, conversational designers…).
Can I assign seats to an external organization?
Yes, customers can allocate their Studio seats to external team members.
How much does the Pro subscription cost?
The Pro subscription costs €500/month per developer. If you want to get started, contact us at firstname.lastname@example.org.
What does “Pro Wakeup time” mean?
Pro Wakeup time means that the production endpoint is always up. The development environment can have a short wake-up time on your first login to start to build for the day. It will be quicker than our free trial waiting time.
What does DPA pre-signed mean?
For the Pro subscription, we offer a standard non-negotiable Data Protection Agreement available upon request. Send a request to email@example.com and we’ll initiate the signing procedure.
How can I upgrade from Pro to Enterprise?
Upgrading from Pro to Enterprise is easy. On the front end you are provided with an endpoint that is added to redirect your traffic. On the back end all you need to do is export the solution from one instance and upload it to another.
Is the LUIS (Microsoft Services) fee included?
No, each customer uses their own Azure agreements. You can check the reference pricing here.
Is hosting included?
Yes, it is. Artificial Solutions offer a Software as a Service (SaaS) solution.
Can I host myself?
For private/dedicated cloud options, please contact our sales team to discuss an Enterprise agreement.
Is there a limited number of use cases, languages or solutions/chatbots I can develop?
For paid versions (Pro and Enterprise), you can develop and publish as many solutions as wish in any of the supported languages. You can check our pricing table if the subscription package you have chosen has a cost associated with publishing more than more solution.
The free trial version has a limit on the solutions you can develop and does not include a production endpoint.
What is Customer Success? What is included?
What about training? Can I get it in my local language?
Our documentation is available in English and can be found here. Speak to our Enterprise sales on what training opportunities exist in your region.
Can I have visibility over my API consumption?
Yes, you can see your API consumption on the Teneo platform or via the Data Insights module. You can find the tutorial on how to do that here.
What does 90-days data retention mean?
In order to provide the competitive pricing of our Pro offer, we have optimized our Pro cloud and have a restriction on data retention of 90 days. If you need more than that we recommend you contact our sales and discuss if our Enterprise plan could be relevant for you.
When would I have to pay an additional €500/month for searchable data?
If you have built a solution that generates a lot of data, which is very uncommon if you follow our design recommendations, you would be required to pay extra for the amount of searchable data in our cloud.
For example, if your solutions would generate 50GB/month then in month three (3) your searchable data would surpass >100GB and you would be charged additional €500/month.
Can I control the amount of searchable data for my solutions?
Yes. Through the Teneo Inquire module you view the amount of data in your solution. Additionally, if you follow our recommended design principles, it is unlikely that your solution will generate excessive amounts of data. Finally, if the 90-day retention limit isn’t enough to limit your amount of searchable data, you can at any point submit a request to us to purge data to control the amount you keep in our cloud.
What is RBAC?
It means Role Based Access Control. In our Enterprise plan, you can create different permission structures for different developer types that work in Teneo. For Pro, you can add/remove users for the procured Seats.
What does “Defect SLA” include?
We commit to response & resolution times for defects reported by Enterprise customers.
What is “Power Scripting”?
Learn more on the powerful scripting abilities of Teneo on our documentation site https://developers.artificial-solutions.com/studio/scripting.
Where can I get help?
If you need help, have a question or would like to meet the Teneo team, head over to the Teneo Developers Forum. We look forward to seeing you there!