LUIS^Teneo combines two top technologies to help you build, test, and release conversational bots faster.
For more technical information, visit the Teneo Documentation or the Teneo Developers Forum.
How Do Teneo and MS LUIS Work Together?
The seamless integration of Teneo and Microsoft’s Cognitive APIs leverages Teneo’s powerful development environment, linguistic rules, and analytic capabilities with the MS LUIS intent recognition engine, allowing for faster bot development.
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Increase your Bot's ROI with Teneo
Easily go from Rapid-Prototyping to Production releases with valuable access to Data Insights – so you can now spend more time focusing on bot UX improvement and business strategies.
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How our customers are using Conversational AI
Teneo is trusted by enterprises worldwide
TV Usage Boosted by 200% with Multilingual Platform
Swisscom had to overcome linguistic barriers to provide a natural customer experience. Their multilingual enterprise platform with multiple “smart home” use across TV, IVR and chatbots boosted TV usage by 200% and improved resolution rates by 40%.
400% Higher Web Conversions at Skoda
Skoda witnessed a 400% increase in conversions rates and a 300% rise in customer engagement after deploying Lucy, a 24/7, personalized digital assistant that controls the entire specification and car booking process online and reduces administrative burdens.
Fastest Implementation Achieves 40% Call Deflection
The international convenience store chain sought to develop an intelligent, multilingual conversational digital assistant on its Nordic websites to reduce call volumes. “Kay” is estimated to deflect 40% of calls and can process varied intents depending on the location.
Claimant Satisfaction Rating at 82% for Sam
Folksam needed an assistant to handle multichannel and multilingual solutions that could help customers complete multi-step insurance processes. Sam, their digital claims officer, was a success, with an average claimant satisfaction rate of 4,12/5.
Processing Time Slashed from 168 Hours to 60 Minutes
This US insurance giant used Teneo to improve productivity and customer experience via 24/7 digital self-service, reducing documentation turnaround time from 7 days to 1 hour. Their conversational chatbot is also integrated into existing backend RPA workflows.
Improved NPS along with 24/7 Customer Support
Vodafone increased its Net Promoter Score by implementing an animated digital employee to provide personalized, 24/7 technical and account information. The avatar offers customized help to users and gives actionable insights for a deeper grasp of customer behavior.
98% End User Approval & 97% Accuracy
Shell transformed its customer service with an accurate solution that encouraged self-service, saved costs and provided actionable insights. The company deployed an advanced, multilingual conversational app that boasts a 98% end-user approval and 97% accuracy.
Innovation Rewarded with 90% Customer Happiness Rating
Italian bank Widiba delivered a pioneering customer experience with the world’s first VR bank. With its highly intelligent digital assistant tending to clients, the bank achieved a 4.5/5 “customer happiness” rank, as well as awards for best Customer Experience and Innovation in banking.
91% Positive User Score from Customers
Online gambling firm Kindred enhanced their UX and targeted new users with innovative technologies. By speech enabling betting processes with intelligent conversational capabilities, it was faster and easier to place a bet, with customers giving it a 91% positive reaction.