Conversation. Universally engaging.
Our customers come from all industries. Some of them started their conversational AI journey nearly a decade ago, others are only just beginning.
During this time we’ve help them develop and deploy a wide range of conversational AI applications. From virtual customer assistants for automated service and intelligent chatbots for online sales, to conversational UIs that voice-enable devices, software, IoT, and autonomous vehicles.
Teneo’s flexibility means it’s equally suited to add another dimension to virtual reality gaming, as it is to augment existing staff in areas such as human resources and second-line agent support. All the while interpreting big-data volumes of unstructured conversational data to deliver first-person, voice of the customer insight and understanding that will drive the business forward.
Our technology allows enterprises to reimagine their business through innovative use of conversational AI.
Case Studies
Vodafone
Julia works alongside Vodafone’s call center agents, directly answering queries and helping customers. Her impressive skills are reflected in her high Net Promoter Score.
Shell
Shell achieved a 40% reduction in call volume to live agents by answering 97% of questions correctly, and resolving 74% of digital conversations with Teneo.
Kindred
When surveyed, 94% of respondents rated Kindred’s highly interactive conversational AI betting solution as ‘innovative’ – the key brand measure for the project.
Widiba
Widiba takes intelligent chatbots to a new dimension with its virtual reality banking app which has customers giving the company a 4.6/5 on its “happiness index”.
Shiseido
One of the world’s largest cosmetic companies reached an influential teen audience by providing make-up AND advice and tips with a unique and engaging chatbot.
The Co-operative Banking Group
Mia enabled the Co-Op’s contact center staff to answer a wide variety of customer queries up to 65% faster, by saving them an average of 35 seconds on each call.
Deutsche Post
Guiding customers through a service that has many different possibilities and two very separate business divisions is easy for intelligent virtual assistant Jana.
Skruvat
Skruvat’s intelligent digital employee boosted sales on the website while also reducing the burden on live agents, with referrals being reduced significantly over 6 months.
Telenor
Emma singlehandedly answers nearly 5000 questions every day, and typically refers less than 4% of queries to live agents – illustrating the dept of knowledge she developed.
Yello Strom
From giving a flower to make you smile, to knocking on the screen if you ignore her, Eve delivers and always on brand experience that engages and delights customers.