Why Choose Artificial Solutions
Our customers come from all industries. Some of them started their conversational AI journey nearly a decade ago, others are only just beginning.
During this time, we’ve helped our customers develop and deploy a wide range of conversational AI applications for a variety of use cases. From virtual customer assistants for automated service and intelligent chatbots for online sales, to conversational UIs that voice-enable devices, software, IoT, and autonomous vehicles.
Teneo’s flexibility means it’s equally suited to add another dimension to virtual reality gaming, as it is to augment existing staff in areas such as human resources and second-line agent support. All the while interpreting big-data volumes of unstructured conversational data to deliver first-person, voice of the customer insight and understanding that will drive the business forward.
Companies choose Artificial Solutions because our technology allows enterprises to reimagine their business through innovative use of conversational AI.
Case Studies
Read our case studies to learn more about how we’ve helped organizations improve customer experience, increase conversion and reduce operational costs through conversational customer experience.
Bringing Multilingual Capabilities to Users’ Homes
Swisscom’s multilingual enterprise platform, with “smart home” use across TV, IVT and chatbots, boosted usage by 200% and improved resolution rates by 40%, overcoming linguistic barriers to provide a natural user experience.
Driving Website Conversions at Skoda
Skoda witnessed a 400% increase in conversions rates and a 300% rise in customer engagement after deploying a 24/7, personalized digital assistant that controls the entire specification and car booking process online and reduces administrative burdens.
Guiding Insurance Customers Through Complex Processes
Folksam needed an assistant to handle multichannel and multilingual solutions and help customers complete multi-step insurance processes. Their digital claims officer receved an average claimant satisfaction rate of 4,12/5.
The Quick Solution with Long-standing Rewards
Circle-K sought to develop an intelligent, multilingual conversational digital assistant on its Nordic websites to reduce call volumes. “Kay” is estimated to deflect 40% of calls and can process varied intents depending on the location.
Delivering Personalized 24/7 Customer Support
Vodafone increased its Net Promoter Score by implementing an animated digital employee to provide personalized, 24/7 technical and account information. The avatar offers customized help to users and gives actionable insights for a deeper grasp of customer behavior.
Teneo Fuels Shell's Digital Employee
Shell transformed its customer service, encouraged self-service, saved costs and provided actionable insights. The company deployed an advanced, multilingual conversational app that boasts a 98% end-user approval and 97% accuracy.
7 DAYS TO 1 HOUR – THE POWER OF A TENEO RPA INTEGRATION
With easy integration into a wide range of back-end technologies such as RPA, Teneo is enhancing the customer experience and increasing business productivity.
Client Testimonials
Lars Engvall
Head of Future Lab, Folksam
Michael Lindbäck
Senior Director Operational Excellence, Circle K
Daniela Pivato
CTO, Widiba
Jacob Pantzerhielm
Manager New Technology, Scania
Michael Franklin
New Channels Owner, Kindred
Michele D’Alessandro
CTO, Rücker Lypsa