Enabling Organisations to Fulfil Their Natural Language Potential
Delivered through the Teneo platform, our NLI technology enables our clients to capitalize on the opportunities arising from significant changes that will define how users interact with technology in the future. But the benefits don’t stop there, because Teneo also helps you better understand your customers. Their likes, dislikes and interests. What they think about your business, key trends and much more.
Have an idea but don’t know where to start? Some of our customers started their NLI journey nearly a decade ago, others are only just beginning. At whatever stage you’re at we’re here to help.
Reconnect with your digital customers
Create an NLI-enabled experience that takes banking beyond mobile to include wearables and the very latest in-car experience.
- With NLI you can have intelligent, personalized interactions with your customers, whatever connected channel they choose to communication on from a traditional website to smartwatches and in-car systems.
- Teneo enables you to broaden your customer base by capturing the attention of younger generations that are more tech savvy and to prepare your organization as natural language becomes a part of everyday life.
- Already more than 35% of people that start managing their finances on a PC, continue the activity on a smartphone or tablet. Teneo enables you to follow your customer as they switch devices during the day and can even remember what discussion it was having with your customer.
- Using Teneo’s in depth analytics you can discover more about the major events in your customer’s life, such as getting married, buying a house, taking that dream holiday. You can even automatically ask your customer questions as part of a natural conversation.
- Respond intelligently to conversations by offering additional products and services based on what your customer is thinking about at that very moment. They might have only asked about exchange rates, but you can offer travel insurance too.
Clients from the Financial Industry include:
The co-operative bank
Widiba Bank
Agria Pet Insurance
Skandiabanken
Banca Sella
Schwäbisch Hall
WeService- BPM Group
Credit Suisse
Case Studies
Widiba Bank
Widdy, is a highly intelligent NLI assistant that is able to not only answer customer queries on a wide range of banking issues, but is also able to assist clients on the actual processes of banking with Widiba. Widdy also understands the context of conversations. If a customer is asking about travellers cheques and then asks about costs, Widdy understands they are still talking about travellers cheques without the customer repeating the information.Thanks to Artificial Solutions deep understanding of the financial services industry we have easily created a virtual assistant that can communicate with our clients effortlessly.
The Co-operative Bank
Residing in The Co-operative Bank’s intranet, Mia helps contact centre staff provide a consistently accurate message to customers, proven to reduce repeat calls and waiting times by up to 65%. Call centre staff can ask Mia questions using natural language, updating the information given by the customer as the call progresses. Mia dynamically reassesses the conversation to provide the right answer or prompts the advisor to ask for further information where necessary.We want to offer our customers the most efficient service possible and that means not just resolving queries quickly, but providing a consistent response every time someone contacts us.
Deliver the ultimate omnichannel experience
NLI enables you to automatically interact with customers throughout the entire sales process providing information, vouchers and more, at precisely the right moment.
- NLI allows you to have an intelligent, personalized conversation with your customer over mobile, wearables, social media, even in their car.
- With Teneo you can expand your customer base by offering the type of service that appeals to younger, more tech savvy generations and still maintain traditional channels for other customers.
- Respond intelligently to conversations by offering alternative products or a new delivery date based on what your customer is thinking about at that very moment.
- Real-time in-depth NLI analytics allow you to offer your customer something special, just at the right moment. It might be a discount to encourage purchase or a voucher to apologize for a complaint for a missed delivery.
- Teneo allows you to resolve today’s issues of resource-intensive customer service and plan for the future when natural language becomes a part of everyday life.
Clients from the Retail Industry include:
Case Studies
Skruvat
The implementation of Teneo at Skruvat demonstrates how NLI technology can provide business benefits beyond automating natural language conversations for customer service and deliver in-depth, intelligent analysis of a customer’s understanding of a website, the information within it and how it is presented.Using the Teneo platform allows us to quickly analyze large volumes of conversations and easily drill down to individual chats when required to discover areas that could be enhanced.
Bosch Home
The Bosch service assistant makes it easy for customers to troubleshoot an issue with an appliance or arrange a service call via its website. In addition, the assistant can also help with more complex issues such as checking a warranty’s validity when there is no proof of purchase available. In the near future, should a repair be uneconomical on an older machine, the assistant will be able to recommend similar models for purchase.Customers increasingly want to be able to resolve their queries over the internet at their own convenience, Artificial Solutions enables us to do this.
IKEA
Developed in conjunction with Artificial Solutions over the last nine years, Ask Anna converses in 35 languages and assists customers on IKEA’s website. Ask Anna helps IKEA cross-sell by recommending other complementary items or suggesting alternative products that are similar. Should customers require help after their purchase such as a query over a missing part or care instructions for an item, Ask Anna can help them too and even order the missing item.With over 1 billion website visits in the past year and 20% of visitors asking for Ask Anna’s help she is extremely busy.
Intelligent conversations 24/7
Automatically answer the most complex of call plan questions – first time, with an NLI-enabled interface that follows your customer as they switch between devices and channels.
- With NLI you can have intelligent, personalized interactions with your customers, whatever connected channel they choose to communication on from a traditional website to smartwatches and in-car systems.
- With Teneo you can expand your customer base by offering the type of service that appeals to younger, more tech savvy generations and still maintain legacy channels for other customers.
- Respond intelligently to conversations by offering additional products and services based on what your customer is thinking about at that very moment. A simple question about how much data they have left that month is an opportunity to offer upgrade options.
- Using Teneo’s in depth analytics you can discover more about your customers think about your service and products and use it to deliver a better customer experience. You can even automatically ask your customer questions as part of a natural conversation.
- Teneo allows you to resolve today’s issues of resource-intensive customer service and plan for the future when natural language becomes a part of everyday life.
Clients from the Telecom Industry include:
Vodafone
Telenor
Canal Digital
Tele2
MASmóvil
NTT East
Orange
Telekom Slovenije d.d.
Kabel Deutschland
Case Studies
Vodafone
Ask Holly delivers great support by enabling customers to get the information and help that they require as quickly as possible and with the minimum amount of effort. Ask Holly is able to answer a wide range of customer questions from call plans to roaming rates, quickly and efficiently. NLI enables Holly to understand the complex questions people ask in conversation, as well as the simple one word questions such as “Italy”.We chose Artificial Solutions because they had the right blend of technical and development expertise and platform capabilities to support the delivery of Vodafone’s business objectives.
Telenor
Developed in response to Telenor’s rapidly growing network, a Scandinavian wide price war and a need to provide 24/7 online support, Emma answers all kinds of questions from mobile services to troubleshooting SIM card issues. NLI enables her to reason like a human using advanced linguistic and business rules to decide how best to respond a customer’s request. With each interaction Emma dynamically re-assesses content to understand what has changed and give the right answers.We wanted our virtual assistant to be able to engage with customers and felt that enabling her to discuss other subjects beyond answering mobile related queries would make her a more complete individual.
NTT
A key figure in the company’s marketing campaigns, the online virtual assistant HiKari Nishino is able to help NTT’s customers discover the answer to a wide range of topics from choosing the right internet connectivity plan to the prices of landline calls. By enabling NTT to easily keep her answers up to date, Teneo not only enhances the customer experience, but significantly reduces costs over time.Communicating in her native Japanese, HiKari Nishino answers customer queries quickly and easily.
Kabel Deutschland
As the online representative of Germany’s largest cable operator, supplying services to approximately 8.5 million households, Julia encourages users to login so she can offer a more personalized service including the use of their name and provide further detailed responses based on their account information. Developed using the resources of just three content managers, Julia not only helps customers, but provides vital, insightful data back such as favorite TV genre to Kabel Deutschland.The advanced automation within Teneo made it possible for us to be in control of the project and its future development from the start, without needing to understand the complexities of computational linguistics.
A personalised service in any language
From corporate travel to the holiday of a life-time, offer your customers an NLI-enabled experience that anticipates their needs through personalization.
- With NLI you can have intelligent, personalized interactions with your customers wherever they are and whatever connected channel they choose to communication on from a traditional website to smartwatches and in-car systems.
- Teneo enables you to broaden your customer base by capturing the attention of younger generations that are more tech savvy and to prepare your organization as natural language becomes a part of everyday life.
- With NLI you can personalize the customer experience, individually and between different types of users enabling you to offer specific corporate discounts automatically.
- Using Teneo’s in depth analytics you can discover more about what your customer is looking for in a holiday or a hotel or what their favorite time of year to travel is. You can even automatically ask your customer questions as part of a natural conversation.
- Respond intelligently to conversations by offering additional products and services based on what your customer is thinking about at that very moment. They might have only asked about booking a flight, but you can offer travel insurance too.
Clients from the Travel & Leisure Industry include:
Connexxion
Statens Vegvesen
Scandinavian Airlines
Airbus
RATP
Moby
Case Studies
Connexxion
Implemented in just a few weeks using Artificial Solutions technology, “Lisa” guides online customers through the Netherland’s contactless travel smartcard, recommending the card most suitable for their needs. Lisa demonstrates that digital employees can be just effective in offering advice in a sales situation as they are in providing customer service support. Her ability to offer advice on a number of different products will be extended as Connexxion branches into other aspects of transport including travel insurance.As our operations grow it is important to offer customers choice. Working with Artificial Solutions enabled us to launch Lisa in relatively short amount of time.
Statens Vegvesen
IDA – Statens Vegvesen digital employee – handles over 24,000 dialogues a month, answering a wide range of questions from road tax queries to providing dates for changing to winter tyres. Her ability to accurately answer a large volume of questions from the public significantly reduces the pressure on advisors at the 74 traffic stations around Norway. IDA is also able to provide information about documentation required to help people ensure they are fully prepared when they need to actually visit a traffic station.Teneo makes it very easy to get a full overview of IDA’s knowledge base and allows us to easily update her quickly.
Give your customers the personal touch
Deliver a highly personalised automated customer service and learn more about what your customers needs.
- With NLI you can have intelligent, personalized interactions with your customers, whatever connected channel they choose to communication on from a traditional website to smartwatches and in-car systems.
- With Teneo you can expand your customer base by offering the type of service that appeals to younger, more tech savvy generations and still maintain legacy channels for other customers.
- Respond intelligently to conversations by offering additional products and services based on what your customer is thinking about at that very moment.
- Using Teneo’s in depth analytics you can discover more about your customers think about your service and products and use it to deliver a better customer experience. You can even automatically ask your customer questions as part of a natural conversation.
- Teneo allows you to resolve today’s issues of resource-intensive customer service and plan for the future when natural language becomes a part of everyday life.
Clients from the Utilities Industry include:
Case Studies
Yello Strom
Eve is the reassuring digital face of Yello Strom. Raised in Cologne, she likes Italian cuisine and can even tell you where she gets her hair cut. She’ll give you a flower to make you smile, knock on the window pane if you ignore her and will flounce off the screen if you tease her. But she is not just a pretty face. Eve is able to respond to each interaction with meaningful replies, use information already provided by the customer during the conversation to deliver the correct response or ask for more detail if required. She can even access data stored on Yello Strom’s enterprise systems.Whether it’s helping a new customer complete an online form or providing complex troubleshooting advice to an existing one, Eve’s personality reinforces a positive brand image that is friendly, efficient and knowledgeable.
Deutsche Post
Jana the NLI interface at Deutsche Post not only interprets and answers questions, but also distinguishes between business and private customers, navigates the user through the E-Post service or guides them through queries and selection possibilities to the requested information. Jana is able to independently select the answers from Deutsche Post’s knowledge base, allowing the user to receive competent answers and prompt solutions anytime of the day.The classic approach of virtual assistants responding to key words is nowhere near good enough for online customer service. Only an intelligent search engine using semantic analytics can recognize and interpret the context correctly.
Get to know your customers better with the help of NLI
Discover more about what your customers are thinking, while delivering the ultimate omni-channel experience through NLI.
- With NLI you can have intelligent, personalized interactions with your customers, whatever connected channel they choose to communication on from a traditional website to smartwatches and in-car systems.
- Teneo helps you expand your customer base by offering the type of service that appeals to younger, more tech savvy generations and still maintain traditional channels for other customers.
- Through Teneo you can link in other NLI apps allowing your customers to easily interact with other manufacturers’ devices or appliances, fulfilling the customer’s desire for choice of manufacturers for different, but related products such as white goods or entertainment systems.
- Real-time in-depth NLI analytics allow you to offer your customer something special, just at the right moment. It might be a discount to encourage purchase or a voucher to apologize for a complaint for a missed delivery.
- Respond intelligently to conversations by offering additional products and services based on what your customer is thinking about at that very moment. For instance if you’re a TV manufacture and your customer asks about a movie, you can offer to show it via web-streaming, either yourself or in conjunction with a third party partner.
- Teneo allows you to resolve today’s issues of resource-intensive customer service and plan for the future when natural language becomes a part of everyday life.
Clients from the Consumer Goods Industry include:
Case Studies
Bosch Home
The Bosch service assistant makes it easy for customers to troubleshoot an issue with an appliance or arrange a service call via its website. In addition, the assistant can also help with more complex issues such as checking a warranty’s validity when there is no proof of purchase available. In the near future, should a repair be uneconomical on an older machine, the assistant will be able to recommend similar models for purchase.Customers increasingly want to be able to resolve their queries over the internet at their own convenience, Artificial Solutions enables us to do this.
IKEA
Developed in conjunction with Artificial Solutions over the last nine years, Ask Anna converses in 35 languages and assists customers on IKEA’s website. Ask Anna helps IKEA cross-sell by recommending other complementary items or suggesting alternative products that are similar. Should customers require help after their purchase such as a query over a missing part or care instructions for an item, Ask Anna can help them too and even order the missing item.With over 1 billion website visits in the past year and 20% of visitors asking for Ask Anna’s help she is extremely busy.
Create the cool in car faster
NLI takes the hassle out of developing natural language interfaces, allowing you to build applications faster and enabling customers to take them far beyond the car.
- With NLI you can have intelligent, personalized interactions with your customers, whatever connected channel they choose to communication on from a traditional website to smartwatches, not just in-car systems.
- With Teneo you can differentiate yourself from competitors by offering the type of service that appeals to younger, more tech savvy generations and still maintain legacy channels for other customers.
- Respond intelligently to conversations by offering additional products and services based on what your customer is thinking about at that very moment. A simple question about a journey is an opportunity to offer coffee vouchers for a driving break or to arrange payment for in town congestion charges.
- Using Teneo’s in depth analytics you can discover more about your customers think about your services and products and use it to deliver a better customer experience. You can even automatically ask your customer questions as part of a natural conversation.
- Teneo allows your customers to still access your services from another device, even when they are not in the car.
Enable the Intelligent IoT
Create an NLI experience that goes beyond simple speech commands to one that allows your customer to hold intelligent natural language conversations with a whole range of connected devices. With NLI your customers can request the same action in hundreds of different ways making the whole customer experience intuitive and helping differentiate your business.
- With NLI you can have intelligent, personalized interactions with your customers, whatever connected channel they choose to communication on from a traditional website to smartwatches and in-car systems.
- Teneo enables you to broaden your customer base by capturing the attention of younger generations that are more tech savvy and to prepare your organization as natural language becomes a part of everyday life.
- With Teneo you can link in other NLI apps allowing your customers to easily interact with other manufacturers’ devices in the home, fulfilling the customer’s desire for choice of manufacturers for different, but related products such as home security or entertainment systems.
- Using Teneo’s in depth analytics you can discover more about what your customers are looking for in your products now and in the future. You can even automatically ask your customer questions as part of a natural conversation.
- Respond intelligently to conversations by offering additional products and services based on what your customer is thinking about at that very moment. For instance, if a customer sets an earlier than normal wake-up alarm, you might want to respond by offering to alter the time the heating comes on too.
Why customers choose us
- With NLI you can have intelligent, personalized interactions with your customers, whatever connected channel they choose to communication on from a traditional website to smartwatches and in-car systems.
- Teneo allows you to resolve today’s issues of resource-intensive customer service and plan for the future when natural language becomes a part of everyday life.
- Respond intelligently to conversations by offering additional products and services based on what your customer is thinking about at that very moment.
- Using Teneo’s in depth analytics you can discover more about your customers think about your service and products and use it to deliver a better customer experience.
- Near real-time natural language analysis provides actionable insight used to tailor automated responses and personalize the customer experience.
20M
Dialogs Per Year
Teneo-based Natural Language Solutions support over 30m automated conversations and 24/7 online support, improving customer satisfaction, reducing repeat calls and improving NPS.
0
Languages
The Teneo Platform allows you to quickly develop Natural Language Solutions in up to 35 languages
40%
Prefer a Virtual Assistant
In an independent study investigating what customers want from online customer service, 81% said they would engage with an intelligent virtual assistant
10+
Our Awards
In the last year, our technology has been recognized with multiple awards in the fields of Innovation, Artificial Intelligence, Business Excellence, Customer Service & Process Improvement
Our Vision: Making Technology Think
