Most companies have developed continuity plans during this crisis, but it has been difficult to fully address the fast-pace and unknown variables of a pandemic. Contingency plans don’t usually take into account widespread quarantines, extended travel restrictions and a general lack of access to people.
Telecoms are making changes to increase network resiliency and benefit customers who need networking services more than ever. Much has been said about the importance of digital transformation, and the telecommunications industry has been quick to recognize the capacity of artificial intelligence and innovation to take their services to the next level and improve customer journeys.
Download the white paper to learn about:
- Why telecoms are turning to AI to provide solutions beyond the current pandemic
- Why conversational AI is key to increases the competitive edge
- Main chatbot use cases in the Telecom sector
- The importance of choosing a platform you can trust