Conversational AI in Telecom

The Ultimate Customer Experience

Conversational AI delivers a new experience to your customers. One where they simply ask for what they are looking for and consistently receive the right response.

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20.5 B

connected devices will be in use worldwide by 2021.

– Gartner


of telecom organizations are making new technology investments for AI systems.



of Telcos have garnered substantial benefits from cognitive technologies.

– Deloitte

Providing Superior Customer Service

For telecommunication companies delivering a seamless customer service is key to their success. Customers’ expectations are changing fast and they’re not afraid of moving to another provider if the customer service they’re receiving falls short.

Moreover, the industry is going through a profound change. With the rise of new technologies such as Artificial Intelligence, 5G, the growth of IoT and more, telcos have the possibility to make a leap towards innovation that will guarantee their competitive advantage against their competitors.

Teneo delivers a greater customer experience through the development of conversational AI applications, that integrate into back-end systems and third-party databases to pull the information from many different sources and deliver an immediate answer. 

Within Teneo, you can process and analyze huge volumes of conversational data collected over the years. This information can be used to personalize the interaction or on a larger scale to deliver trends and insights, alongside actionable business data. 

Conversational AI Use Cases in the Telecom Industry

Streamline Customer Support

For customers searching through self-help FAQs and knowledge forums to find an answer to a question, the frustration is palpable. With a conversational chatbot, customers can resolve technical issues, find out the latest upgrade deal and even change their address at a simple request, 24/7, 365.

Increase Sales and Acquisition

Employ a conversational chatbot to boost cross-selling among existing customers, offering personalized plans and services based on purchase history or user profile. At the same time, chatbots can assist potential customers in choosing the right product for their needs.

Improve Workforce Productivity

Enable employees to focus on more complex tasks while a chatbot handles repetitive or time-consuming activities, like retrieving information about plans and additional services available to come up with the best fit for an interested user.

Why Choose The Teneo Conversational AI Platform

Conversational Dialog

Our human-like conversational technology allows for true understanding and intelligence for the ultimate experience.

Hybrid Model

Unique approach to linguistic and ML, delivering flexibility and speed to develop business-relevant AI apps in record time.


Develop once — deploy in over 40 languages. Switch language mid-sentence. Speak your customers’ language.

Actionable Insight

Unlock and learn from the knowledge held in the immense volumes of conversational data generated by your customers.

Cross Platform

Easily port your conversational applications to existing and future devices – build once, deploy many times.


Pre-built connectors allow easy integration across multiple business and customer service apps like RPA, CPaaS & STT.

Flexible Deployment

The flexibility between on-premises hosting in your own secure data center or in our managed cloud environment.


Connect bots, knowledge and resources that share information and knowledge in a network of intelligent bots.

Chatbots for banking, financial services and insurance

Vodafone Delivers Personalized 24/7 Support with Teneo

Vodafone is one of the world’s largest telecommunications companies and provides a range of services including voice, messaging, data and fixed communications. Using Teneo, it has developed a variety of applications to deliver an enhanced online self-service experience to its customers driving customer engagement.

One such implementation is Julia, a digital employee who resides on the Vodafone website. Developed using the resources of just three content managers, Julia is the trustworthy, reliable employee that customers turn to for personalized, round the clock support with a wide range of issues.

Equipped with the intelligence to learn, reason and understand, and then apply this knowledge to real customer interactions, Julia not only assists customers with a range of tasks from technical support to invoicing queries, but provides vital, insightful data back to Vodafone.

Read the Case Study

Start Your Conversational AI Journey

From chatbot fundamentals to your free hands-on trial of Teneo - key steps to prepare your business for Conversational AI adoption.
  • 1

    Chatbots: The Definitive Guide

    Start from the basics. Learn everything from chatbot fundamentals to AI chatbots, statistics and what to expect in the future.

    Go to the Guide
  • 2

    Conversational AI Center of Excellence

    Master the key steps towards creating the ultimate conversational AI solution for your business.

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  • 3

    Technical Demo Series

    Get access to this Technical Demo Series to discover Teneo's capabilities and learn how to build your own solution.

    Watch the Series
  • 4

    Start Your Free Trial

    Sign up to get a 90-day free trial with your own developer sandbox of Teneo and build your own conversational AI solutions.

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