connected devices will be in use worldwide by 2021.
of telecom organizations are making new technology investments for AI systems.
of Telcos have garnered substantial benefits from cognitive technologies.
For telecommunication companies delivering a seamless customer service is key to their success. Customers’ expectations are changing fast and they’re not afraid of moving to another provider if the customer service they’re receiving falls short.
Moreover, the industry is going through a profound change. With the rise of new technologies such as Artificial Intelligence, 5G, the growth of IoT and more, telcos have the possibility to make a leap towards innovation that will guarantee their competitive advantage against their competitors.
Teneo delivers a greater customer experience through the development of conversational AI applications, that integrate into back-end systems and third-party databases to pull the information from many different sources and deliver an immediate answer.
Within Teneo, you can process and analyze huge volumes of conversational data collected over the years. This information can be used to personalize the interaction or on a larger scale to deliver trends and insights, alongside actionable business data.
Vodafone is one of the world’s largest telecommunications companies and provides a range of services including voice, messaging, data and fixed communications. Using Teneo, it has developed a variety of applications to deliver an enhanced online self-service experience to its customers driving customer engagement.
One such implementation is Julia, a digital employee who resides on the Vodafone website. Developed using the resources of just three content managers, Julia is the trustworthy, reliable employee that customers turn to for personalized, round the clock support with a wide range of issues.
Equipped with the intelligence to learn, reason and understand, and then apply this knowledge to real customer interactions, Julia not only assists customers with a range of tasks from technical support to invoicing queries, but provides vital, insightful data back to Vodafone.
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