connected devices will be in use worldwide by 2021.
– Gartner
of telecom organizations are making new technology investments for AI systems.
– IDC
of Telcos have garnered substantial benefits from cognitive technologies.
– Deloitte
Providing Superior Customer Service
For telecommunication companies delivering a seamless customer service is key to their success. Customers’ expectations are changing fast and they’re not afraid of moving to another provider if the customer service they’re receiving falls short.
Moreover, the industry is going through a profound change. With the rise of new technologies such as Artificial Intelligence, 5G, the growth of IoT and more, telcos have the possibility to make a leap towards innovation that will guarantee their competitive advantage against their competitors.
Teneo delivers a greater customer experience through the development of conversational AI applications, that integrate into back-end systems and third-party databases to pull the information from many different sources and deliver an immediate answer.
Within Teneo, you can process and analyze huge volumes of conversational data collected over the years. This information can be used to personalize the interaction or on a larger scale to deliver trends and insights, alongside actionable business data.
Conversational AI Use Cases in the Telecom Industry
Why Choose The Teneo Conversational AI Platform
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