Conversational AI in Retail & Ecommerce

A personalized multichannel experience.

Deliver a personalized experience that resonates with your customer regardless of whether they are at home, instore, or waiting in line for lunch.

Discover the key challenges facing retailers in the online world in this white paper

Read our White Paper

chatbots will account for $112 billion in retail sales by 2023.

– Mobile Marketer


of chatbots accessed will be retail-based by 2023.

– Juniper Research


of consumers would be open to making a purchase from a chatbot.

– Hubspot

Conversational AI Devices

Understand your Customers’ Needs

Customers’ expectations of how they should be able to interact with retailers have changed dramatically in the last few years. Speed and convenience are driving the consumer agenda, leaving the old standbys of price and brand loyalty out in the cold.

Conversational AI makes it easy for your customers to navigate your website or mobile app to find exactly what they are looking for fast. All they need to do is ask, using their own words and terminology. With Teneo, your conversational AI interface will be clever enough to figure out the details, ask questions for clarification and even upsell.

Our technology makes it easy to build a conversational AI application for one channel and port it another. It does so in over 40 languages, meaning you can talk to your customer wherever they live in the world over whichever channel or device they choose.

Adding conversational intelligence to your customer interactions is much more than just an easy method for people to communicate with you. It gives you a deeper understanding of each, individual customer, so that you can develop a closer customer engagement.

Conversational AI Use Cases in Retail and E-commerce

Improve Customer Experience

Address all clients’ queries and requests, whether it’s pre-purchase information or updates on shipping, over any channel they choose, in a conversational and humanlike way.

Enhance Shopping Journey

Boost conversion and revenue by assisting the customers’ journey in an online store by offering personalized shopping advice. For example, a chatbot can help navigate through different categories, find specific products, make suggestions about the right size and even place the order.

Personalized Communication

Collect and analyze information generated by the conversations the chatbot has every day to better understand the customers’ needs and preferences. This conversational data can be used to anticipate users’ behavior and place customized offers or marketing messages at the right time.

Why Choose The Teneo Conversational AI Platform

Conversational Dialog

Our human-like conversational technology allows for true understanding and intelligence for the ultimate experience.

Hybrid Model

Unique approach to linguistic and ML, delivering flexibility and speed to develop business-relevant AI apps in record time.


Develop once — deploy in over 40 languages. Switch language mid-sentence. Speak your customers’ language.

Actionable Insight

Unlock and learn from the knowledge held in the immense volumes of conversational data generated by your customers.

Cross Platform

Easily port your conversational applications to existing and future devices – build once, deploy many times.


Pre-built connectors allow easy integration across multiple business and customer service apps like RPA, CPaaS & STT.

Flexible Deployment

The flexibility between on-premises hosting in your own secure data center or in our managed cloud environment.


Connect bots, knowledge and resources that share information and knowledge in a network of intelligent bots.

Circle K Rapidly Develops Multi-lingual Conversational AI Assistant with Teneo

Circle K is one of the world’s leading convenience and fuel retail businesses. The company offers a wide range of products to people on the go in more than 16000 stores across the globe.

Customer service is crucial to the business and Circle K wanted to develop an intelligent, conversational digital assistant that was capable of answering a diverse number of questions in multiple languages. At the same time the company was looking to reduce call volumes into its B2B and B2C support teams and enable them to focus on more complex tasks.

After considering other vendors in the marketplace, Teneo from Artificial Solutions was chosen because it easily met Circle K’s main criteria of a conversational AI development platform that would provide corporate consistency across content, languages and technology.

Read the Case Study

Start Your Conversational AI Journey

From chatbot fundamentals to your free hands-on trial of Teneo - key steps to prepare your business for Conversational AI adoption.
  • 1

    Chatbots: The Definitive Guide

    Start from the basics. Learn everything from chatbot fundamentals to AI chatbots, statistics and what to expect in the future.

    Go to the Guide
  • 2

    Conversational AI Center of Excellence

    Master the key steps towards creating the ultimate conversational AI solution for your business.

    Register Now
  • 3

    Technical Demo Series

    Get access to this Technical Demo Series to discover Teneo's capabilities and learn how to build your own solution.

    Watch the Series
  • 4

    Start Your Free Trial

    Sign up to get a 90-day free trial with your own developer sandbox of Teneo and build your own conversational AI solutions.

    Start Free Trial

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