Deliver a personalized experience that resonates with your customer regardless of whether they are at home, instore, or waiting in line for lunch.
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chatbots will account for $112 billion in retail sales by 2023.
– Mobile Marketer
of chatbots accessed will be retail-based by 2023.
– Juniper Research
of consumers would be open to making a purchase from a chatbot.
Customers’ expectations of how they should be able to interact with retailers have changed dramatically in the last few years. Speed and convenience are driving the consumer agenda, leaving the old standbys of price and brand loyalty out in the cold.
Conversational AI makes it easy for your customers to navigate your website or mobile app to find exactly what they are looking for fast. All they need to do is ask, using their own words and terminology. With Teneo, your conversational AI interface will be clever enough to figure out the details, ask questions for clarification and even upsell.
Our technology makes it easy to build a conversational AI application for one channel and port it another. It does so in over 40 languages, meaning you can talk to your customer wherever they live in the world over whichever channel or device they choose.
Adding conversational intelligence to your customer interactions is much more than just an easy method for people to communicate with you. It gives you a deeper understanding of each, individual customer, so that you can develop a closer customer engagement.
Circle K is one of the world’s leading convenience and fuel retail businesses. The company offers a wide range of products to people on the go in more than 16000 stores across the globe.
Customer service is crucial to the business and Circle K wanted to develop an intelligent, conversational digital assistant that was capable of answering a diverse number of questions in multiple languages. At the same time the company was looking to reduce call volumes into its B2B and B2C support teams and enable them to focus on more complex tasks.
After considering other vendors in the marketplace, Teneo from Artificial Solutions was chosen because it easily met Circle K’s main criteria of a conversational AI development platform that would provide corporate consistency across content, languages and technology.
Chatbots: The Definitive Guide
Start from the basics. Learn everything from chatbot fundamentals to AI chatbots, statistics and what to expect in the future.Go to the Guide
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Circle K Increases ROI thanks to Teneo
Circle Kcis reducing call volumes, while delivering 24/7 customer support with their Teneo based VA.
Business Use Case Examples of AI Adoption
Learn how Conversational AI transforms customer experiences in convenience retailing industry.
Conversational AI Delivers Opportunities in an Uncertain World
Read how business can use conversational AI to stand out.
Key Challenges for Retailers in The Online World
Discover how conversational AI help retailers overcome the four major challenges to online support.