Conversational AI in Retail & Ecommerce
Offering a personalized multichannel experience
Circle K, part of the Couche-Tard group, is one of the world’s leading convenience and fuel retail businesses. The company offers a wide range of products to people on the go in more than 16000 stores across the globe.
Customer service is crucial to the business and Circle K wanted to develop an intelligent, conversational digital assistant that was capable of answering a diverse number of questions in Danish, Norwegian and Swedish. At the same time the company was looking to reduce call volumes into its B2B and B2C support teams and enable them to focus on more complex tasks.
After considering other vendors in the marketplace, Teneo from Artificial Solutions was chosen because it easily met Circle K’s main criteria of a conversational AI development platform that would provide corporate consistency across content, languages and technology.
Key Challenges Facing Retailers in The Online World
The challenges facing online retailers are unavoidable. But conversational AI, in the form of Teneo, offers a proven method to address them in a cost effective and usable manner, unifying your siloed contact channels into a measurable, data-driven communications interface.
Download the white paper to learn about:
- The rise of the omnichannel and how customers’ expectations of a consistent experience has become the norm
- Why delivering a great customer experience is fundamental for any business
- How conversational data can generate a significant commercial advantage
The Chatbot Guide
Start from the basics. Learn everything from chatbot fundamentals to AI chatbots, statistics and what to expect in the future.Go to the Guide
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