Conversational AI in Retail & Ecommerce

Offering a personalized multichannel experience

Conversational AI Use Cases in Retail and E-commerce

With customers buying across multiple screens and channels to suit their specific goals each time, a seamless, consistent shopping experience is essential; from the way each channel looks to the technology used to power them, customers must be free to choose their own route through your website, and feel as if it is all one cohesive brand.

Improve Customer Experience

Address all clients’ queries and requests, whether it’s pre-purchase information or updates on shipping, over any channel they choose, in a conversational and humanlike way.

Enhance the Shopping Journey

Boost conversion and revenue by assisting the customers’ journey in an online store by offering personalized shopping advice. For example, a chatbot can help navigate through different categories, find specific products, make suggestions about the right size, and even place the order.

Personalized Communication

Collect and analyze information generated by the conversations the chatbot has every day to better understand the customers’ needs and preferences. This conversational data can be used to anticipate users’ behavior and place customized offers or marketing messages at the right time.

Convert leads into customers

Conversational AI solutions, such as chatbots or digital assistants, are frequently being used to enhance customer experience, but these can also be used as a sales tool to convert leads into customers.

Case study

Circle K Rapidly Develops Multi-lingual Conversational AI Assistant with Teneo

Circle K, part of the Couche-Tard group, is one of the world’s leading convenience and fuel retail businesses. The company offers a wide range of products to people on the go in more than 16000 stores across the globe.

Customer service is crucial to the business and Circle K wanted to develop an intelligent, conversational digital assistant that was capable of answering a diverse number of questions in Danish, Norwegian and Swedish. At the same time the company was looking to reduce call volumes into its B2B and B2C support teams and enable them to focus on more complex tasks.

After considering other vendors in the marketplace, Teneo from Artificial Solutions was chosen because it easily met Circle K’s main criteria of a conversational AI development platform that would provide corporate consistency across content, languages and technology.

Read the full Case Study

Why Choose The Teneo Conversational AI Platform

Conversational Dialog

Our human-like conversational technology allows for true understanding and intelligence for the ultimate experience.

Hybrid Model

Unique approach to linguistic and ML, delivering flexibility and speed to develop business-relevant AI apps in record time.


Develop once — deploy in over 86 languages by reusing up to 80% of your code. Speak your customers’ language.

Actionable Insight

Unlock and learn from the knowledge held in the immense volumes of conversational data generated by your customers.

Cross Platform

Easily port your conversational applications to existing and future devices – build once, deploy many times.


Pre-built connectors allow easy integration across multiple business and customer service apps like RPA, CPaaS & STT.

Flexible Deployment

The flexibility between on-premises hosting in your own secure data center or in our managed cloud environment.

Try before you Buy

Sign up to get a free sandbox environment so your team can take Teneo for a spin and decide if it is right for you.


Key Challenges Facing Retailers in The Online World

The challenges facing online retailers are unavoidable. But conversational AI, in the form of Teneo, offers a proven method to address them in a cost effective and usable manner, unifying your siloed contact channels into a measurable, data-driven communications interface.

Download the white paper to learn about:

  • The rise of the omnichannel and how customers’ expectations of a consistent experience has become the norm
  • Why delivering a great customer experience is fundamental for any business
  • How conversational data can generate a significant commercial advantage

Start Your Conversational AI Journey

From chatbot fundamentals to your free hands-on trial of Teneo - key steps to prepare your business for Conversational AI adoption.
  • 1

    The Chatbot Guide

    Start from the basics. Learn everything from chatbot fundamentals to AI chatbots, statistics and what to expect in the future.

    Go to the Guide
  • 2


    Teneo’s Conversational IDE and Runtime integrates with MS LUIS, allowing you to build bots through rapid prototyping and to enjoy faster implementation times, increased functionality and greater scalability.

    Register Now
  • 3

    Technical Demo

    Get access to our Technical Demo and discover Teneo's capabilities, understand its features and learn how to build your own solutions.

    Watch the Demo
  • 4

    Start Your Free Trial

    Sign up to get free your own developer sandbox of Teneo and build your own conversational AI solutions.

    Start Free Trial