Ranging from intelligent customer service chatbots and virtual assistants that improve customer experience, through driving online sales revenue using humanlike virtual sales assistants, Teneo is putting the power of AI into every industry and business function.
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Chatbots: The Definitive Guide (2020)
Users value conversational AI interfaces because they are fast, intuitive and convenient. For enterprises, it offers a way to build a more personalized and engaging customer experience, that in return delivers a wealth of customer information which is highly valuable in growing their business.
Enterprises are increasingly turning to conversational AI solutions to help in all areas where there is communication between humans today. For example, in customer service, intelligent chatbots are automating customer queries to free up the workforce for more nonstandard work. Conversational interfaces are transforming the dynamics from “the user having to learn the interface” to “the chatbot is learning what the user wants” and are already having significant implications for onboarding, training, productivity and efficiency inside the workplace.
In smart-homes, voice-assistants are starting to control household devices and services and, in the auto-sector, info-assistants are becoming more capable and intelligent, allowing drivers to control features and applications by voice.