Conversational AI in Energy & Utilities

Customer experience. Reimagined.

Deliver a faster, more accurate, & relevant customer experience with conversational AI.

Discover how conversational AI increases your competitive edge in this white paper.

Read our White Paper

of top utilities executives consider AI a high priority for their business.

– EU Smartcities


AI spend in energy and utilities industry has increased at 79.7%.

– Markets & Markets


of Utilities consider that AI will enable new business models.

– Roland Berger

Conversational AI Champion

A Digital Ambassador that Champions the Customer

Customers are rarely interested in speaking to a utility company unless there’s a problem. The customer experience they are looking for is fast, seamless and frictionless.

Conversational AI gives your customers the effortless experience they want by removing the frustration caused by call center queues, endless online menus or outdated FAQs. All these barriers to delivering great customer service are removed by allowing your customers to just ask for what they want, in their own words.

With Teneo, customers can interact with enterprises over any device or channel, in any language, at any time, and receive a personalized response. Your intelligent virtual assistant can fill out forms, deliver technical advice, process billing queries, suggest ways to save on consumption, and even recommend better tariffs.

Data privacy capabilities within Teneo allows enterprises to maximize the value of the data generated from conversational interactions, while maintaining compliance with regulations such as GDPR. Teneo Data can then be used to reveal actionable business insights and industry trends on a wider scale.

Conversational AI Use Cases in Energy and Utilities

Streamline Customer Support

Give customers the effortless experience they want by removing the frustration caused by call center queues, endless online menus or outdated FAQs. A chatbot can fill out forms, deliver technical advice, process billing queries, and even recommend better tariffs.

Customer Retention

Ensure customer retention and strengthen relationships by offering proactive information about users plans, usage or habits, and include suggestions on how to save on consumption.

Manage Field Operations

Manage appointments between customers and technical staff in order to simplify field operations and optimize installation and maintenance processes.

Why Choose The Teneo Conversational AI Platform

Conversational Dialog

Our human-like conversational technology allows for true understanding and intelligence for the ultimate experience.

Hybrid Model

Unique approach to linguistic and ML, delivering flexibility and speed to develop business-relevant AI apps in record time.


Develop once — deploy in over 40 languages. Switch language mid-sentence. Speak your customers’ language.

Actionable Insight

Unlock and learn from the knowledge held in the immense volumes of conversational data generated by your customers.

Cross Platform

Easily port your conversational applications to existing and future devices – build once, deploy many times.


Pre-built connectors allow easy integration across multiple business and customer service apps like RPA, CPaaS & STT.

Flexible Deployment

The flexibility between on-premises hosting in your own secure data center or in our managed cloud environment.


Connect bots, knowledge and resources that share information and knowledge in a network of intelligent bots.

Artificial Solutions Fuels Shell’s AI Digital Employees

Shell is a household name in energy and petrochemicals, employing over 93,000 people. It is the global market leader in branded lubricants, which are marketed in approximately 100 countries.

With nearly 190,000 records on its active lubricants product list alone, advising partners and distributors which product is suitable for a particular vehicle, engine and use is a highly skilled task – and giving the wrong answer a potentially very costly mistake. This is further complicated by the questions asked by distributors, which tend to be more complex than those asked by members of the public, who rarely ask for a product by name.

In view of this, Shell turned to Artificial Solutions to discover how they could take advantage of artificially intelligent, humanlike digital employees to transform their customer service.

Read the Case Study

Start Your Conversational AI Journey

From chatbot fundamentals to your free hands-on trial of Teneo - key steps to prepare your business for Conversational AI adoption.
  • 1

    Chatbots: The Definitive Guide

    Start from the basics. Learn everything from chatbot fundamentals to AI chatbots, statistics and what to expect in the future.

    Go to the Guide
  • 2

    Conversational AI Center of Excellence

    Master the key steps towards creating the ultimate conversational AI solution for your business.

    Register Now
  • 3

    Technical Demo Series

    Get access to this Technical Demo Series to discover Teneo's capabilities and learn how to build your own solution.

    Watch the Series
  • 4

    Start Your Free Trial

    Sign up to get a 90-day free trial with your own developer sandbox of Teneo and build your own conversational AI solutions.

    Start Free Trial

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