of top utilities executives consider AI a high priority for their business.
– EU Smartcities
AI spend in energy and utilities industry has increased at 79.7%.
– Markets & Markets
of Utilities consider that AI will enable new business models.
– Roland Berger
Customers are rarely interested in speaking to a utility company unless there’s a problem. The customer experience they are looking for is fast, seamless and frictionless.
Conversational AI gives your customers the effortless experience they want by removing the frustration caused by call center queues, endless online menus or outdated FAQs. All these barriers to delivering great customer service are removed by allowing your customers to just ask for what they want, in their own words.
With Teneo, customers can interact with enterprises over any device or channel, in any language, at any time, and receive a personalized response. Your intelligent virtual assistant can fill out forms, deliver technical advice, process billing queries, suggest ways to save on consumption, and even recommend better tariffs.
Data privacy capabilities within Teneo allows enterprises to maximize the value of the data generated from conversational interactions, while maintaining compliance with regulations such as GDPR. Teneo Data can then be used to reveal actionable business insights and industry trends on a wider scale.
Shell is a household name in energy and petrochemicals, employing over 93,000 people. It is the global market leader in branded lubricants, which are marketed in approximately 100 countries.
With nearly 190,000 records on its active lubricants product list alone, advising partners and distributors which product is suitable for a particular vehicle, engine and use is a highly skilled task – and giving the wrong answer a potentially very costly mistake. This is further complicated by the questions asked by distributors, which tend to be more complex than those asked by members of the public, who rarely ask for a product by name.
In view of this, Shell turned to Artificial Solutions to discover how they could take advantage of artificially intelligent, humanlike digital employees to transform their customer service.
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