Success Story

ŠKODA AUTO uses Teneo to drive growth across Europe

In a collaborative effort between Artificial Solutions and ŠKODA AUTO the Conversational AI solution ‘Laura’ has been developed and deployed across Europe in order to supercharge customer experiences and support the rapid growth and upscaling of ŠKODA AUTO’s digital engagement strategy.

Key Highlights

  • ‘Laura’ CAI solution has scaled to cover 13 European regions in less than two years
  • 100% increase in customer requests from April – March 2022 with 0 platform performance issues
  • Extreme complexity of project has been made simple via platform flexibility
  • Technical requirements of developer teams met throughout the development project
  • Significant competitive edge in the automotive industry
  • Full GDPR compliance and data security
  • SaaS model enabled costs to stay low but production to scale up
  • Multidisciplinary team enabled by suite of bespoke features allowing for even greater future expansion and future proofing
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The expansion of our Conversational AI solution in these key regions further demonstrates our commitment to provide our customers with the best service and experience possible. The dedicated team has been working hard in order to expand the market coverage and capabilities of ‘Laura’ and we’re extremely excited about the next phase of our project and look forward to sharing ‘Laura’ with millions more people.
Once more, Teneo has demonstrated its ability to scale solutions effortlessly and adapt to highly complex requirements and client needs. ŠKODA AUTO has enjoyed significant success and gained a competitive edge over its competitors over the past two years by investing in Conversational AI and by showing a commitment to growing its dedicated team. I’m thrilled with the results we have achieved so far and look forward to many more years of expansion and success.
JOEL PLAZZOTTA Account Executive for Automotive, Artificial Solutions

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