Swedish Insurer

One of Sweden’s biggest mutual insurance companies enabled its internal Center of Excellence, to investigate enterprise-grade Conversational AI solutions as a long-term opportunity to build even better customer experience and service, and firmly position them as an “insuretech company”.

CPaaS Integration

This global financial organization used the Teneo Platform to build a conversational application that would allow their CRM teams to submit reports on the phone, by conversing with a Virtual Assistant (VA) in a very natural way.

RPA Integration

With easy integration into a wide range of back-end technologies such as Robotic Process Automation (RPA), Teneo is enhancing the customer experience and increasing business productivity.

Circle K

In what has anecdotally been described as one of the quickest projects in Circle K, virtual customer agent Kay is already reducing call volumes, while delivering 24/7 customer support, having been developed in only a few months with Teneo from Artificial Solutions.

Shell

Shell achieved a 40% reduction in call volume to live agents by answering 97% of questions correctly and resolving 74% of digital conversations with its Teneo based intelligent virtual assistant.

Vodafone

Julia’s ability to answer queries fast means her Net Promoter Score is frequently higher than that of the call center agents.

Kindred

94% of respondents to Kindred’s survey rated its conversational AI betting solution as ‘innovative’ – the key brand measure for the project.

Škoda

Lucy allows Skoda to deliver a superior customer service experience that is already having a significant impact on enhancing the customer journey and improving website conversion rates.

Widiba

Widiba takes intelligent chatbots to a new dimension with its virtual reality banking app which has customers giving the company a 4.8/5 on its “happiness index”.

Shiseido

One of the world’s largest cosmetic companies reached an influential teen audience by providing make-up and advice and tips with a unique and engaging chatbot.

The Co-operative Banking Group

Saving an average of 35 seconds on each call, Mia enables contact center staff to answer calls up to 65% faster.

Deutsche Post

Guiding customers through a service that has many different possibilities and two very separate business divisions is easy for intelligent virtual assistant Jana.

Skruvat

Skruvat’s digital employee halved the number of sales requiring live agent interaction in six months, while sales continued to grow.

Telenor

Emma single handedly answers nearly 5000 questions every day, and typically refers less than 4% of queries to live agents – illustrating the depth of knowledge she developed.

Yello Strom

From giving a flower to make you smile, to knocking on the screen if you ignore her, Eve delivers an always on brand experience that engages and delights customers.

IKEA

Ask Anna is one of IKEA’s most versatile employees. Developed in conjunction with Artificial Solutions over the last nine years, Ask Anna converses in 21 languages and assists customers on IKEA’s website.

Alfa Romeo

Working alongside Alfa Romeo’s marketing agency DM Group, who were responsible for the website, Artificial Solutions developed male and female Virtual Assistants named Giulietta and Tazio.

Servei d’Ocupació de Catalunya (SOC)

Visitors to the website of SOC can chat to Sandra as if she were a real person, and she’ll clarify any ambiguity or confusion, before providing the answer.