One of Sweden’s biggest mutual insurance companies enabled its internal Center of Excellence, to investigate enterprise-grade Conversational AI solutions as a long-term opportunity to build even better customer experience and service, and firmly position them as an “insuretech company”.
This global financial organization used the Teneo Platform to build a conversational application that would allow their CRM teams to submit reports on the phone, by conversing with a Virtual Assistant (VA) in a very natural way.
With easy integration into a wide range of back-end technologies such as Robotic Process Automation (RPA), Teneo is enhancing the customer experience and increasing business productivity.
In what has anecdotally been described as one of the quickest projects in Circle K, virtual customer agent Kay is already reducing call volumes, while delivering 24/7 customer support, having been developed in only a few months with Teneo from Artificial Solutions.
Shell achieved a 40% reduction in call volume to live agents by answering 97% of questions correctly and resolving 74% of digital conversations with its Teneo based intelligent virtual assistant.
Lucy allows Skoda to deliver a superior customer service experience that is already having a significant impact on enhancing the customer journey and improving website conversion rates.
Ask Anna is one of IKEA’s most versatile employees. Developed in conjunction with Artificial Solutions over the last nine years, Ask Anna converses in 21 languages and assists customers on IKEA’s website.
Working alongside Alfa Romeo’s marketing agency DM Group, who were responsible for the website, Artificial Solutions developed male and female Virtual Assistants named Giulietta and Tazio.
Servei d’Ocupació de Catalunya (SOC)
Visitors to the website of SOC can chat to Sandra as if she were a real person, and she’ll clarify any ambiguity or confusion, before providing the answer.