Conversational AI for Banking, Financial Services & Insurance

Revolutionizing the Financial Industry

Enable the digital transformation of your financial business with the power of Conversational AI.

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of bank-related interactions will be automated by 2022 using chatbots.

– Juniper Research

7.3 B$

of operational cost will be saved using chatbots in the banking sector by 2023.

– Juniper Research


of users are willing to leave their current bank or credit union for a better digital experience.

– D3 Banking

Reshape the Customer Experience

According to a recent study, 90% of the banking sector’s interactions will be automatic by 2022. To remain competitive, companies in the Financial sector need to rethink their customer experience strategy and be prepared to meet the rising customers’ demands and expectations.  

From Banking, to Insurance, Fintech and Financial Businesses, Teneo helps enterprises build unique, conversational solutions and use them to develop a broader AI experience for their customers. One that takes the customer experience beyond the voice menu or fixed command and control phrases, while delivering insight and trends that transform the bottom line.

Teneo is a conversational AI development platform that allows for sophisticated, intelligent, humanlike, applications to be rapidly built in more than 35 languages, without the need for a small army of developers. In addition, it contains advanced data management tools that enable Financial organizations to anonymize and pseudonymize conversational data when required, but still derive value from the information.

Banking, Financial Services & Insurance Conversational AI Use Cases

Personal Banking

Help your clients keep track of their financial activities by providing personalized budget planning advice or suggestions when they are about to go over budget.

Fraud Protection

Automate fraud prevention processes by monitoring transactions 24/7 and taking immediate action when needed.

Simplified Operations

Guide customers into performing a variety of financial operations in complete safety. From checking an account, making payments or managing a refund, the customer can manage simple tasks autonomously.

Customer Support

Provide immediate support to existing customers and prospects through a conversational chatbot capable of addressing all queries in real time.

Increase Conversion

With each conversation the chatbot learns more about the customers and is able to proactively deliver offers and services tailored to each user.

Internal Training

Provide adequate support to employees by facilitating the most complex and time-consuming back-office operations, like managing internal documentation or training new staff members.

Industry Insight

Revolutionizing the Financial Industry

Chris Tew, APAC VP Sales at Artificial Solutions, analyses what a conversational chatbot needs in order to deliver the value that organizations in the BFSI sector are looking for.

Talk with an Expert

Chatbots for banking, financial services and insurance

Widiba Uses Teneo to Deliver the Founding Values of its Customer Service

Widiba takes intelligent chatbots to a new dimension with its virtual reality banking app which has customers giving the company a 4.8/5 on its “happiness index”.

For Italian bank, Widiba, the desire to interact with its customers started long before its launch when it garnered ideas and suggestions from over 150,000 users to help create the products and services it offers. Widiba uses Teneo to deliver the founding values of its customer service: listening, understanding, and high-quality customer care & service.

Using its extensive experience of the banking industry, Artificial Solutions built Widdy, a conversational digital employee capable of sophisticated understanding of complex issues who not only helps customers, but is able to continually learn from these interactions.

Read the Case Study

Start Your Conversational AI Journey

From chatbot fundamentals to your free hands-on trial of Teneo - key steps to prepare your business for Conversational AI adoption.
  • 1

    Chatbots: The Definitive Guide

    Start from the basics. Learn everything from chatbot fundamentals to AI chatbots, statistics and what to expect in the future.

    Go to the Guide
  • 2

    Conversational AI Center of Excellence

    Master the key steps towards creating the ultimate conversational AI solution for your business.

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  • 3

    Technical Demo Series

    Get access to this Technical Demo Series to discover Teneo's capabilities and learn how to build your own solution.

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  • 4

    Start Your Free Trial

    Sign up to get a 90-day free trial with your own developer sandbox of Teneo and build your own conversational AI solutions.

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