of new cars will have some type of speech-recognition capability by 2022.
– IHS Markit
of automotive companies have deployed virtual assistants.
the expected value of Artificial Intelligence in the automotive industry by 2024.
To maintain their competitive edge in the market, automotive brands must be prepared to offer a personalized and innovative experience to their users during the different stages of the customer journey, from the moment they reach the website straight through to driving the car.
With Teneo’s ability to seamless integrate into other systems you can create a conversation that goes beyond the boundaries of the vehicle to interact with other services such as home automation, charging stations, or road-side assist.
And because it enables for applications to be easily ported to other devices, services and languages, your customer isn’t restrained to your mobile app. They can converse over any channel you allow, from messaging services to smart home hubs.
From online digital employees for customer service and sales, to digital co-driver, Teneo makes it easy for consumers to intuitively interact with the vehicle.
Founded in 1895, Škoda is one of the world’s oldest car manufacturers. A wholly owned subsidiary of Volkswagen Group, Škoda delivered more than 1 million vehicles to customers worldwide during 2017. Recognizing that the customer experience needed a different approach, Škoda embarked on a program to change how it interacted with customers online.
The company built a vision of how they wanted the customer journey to look. It was a plan that put the customer first, from initial point of contact to the stage where the relationship is handed over to the dealership.
Available 24/7, the customer would be able to immerse themselves in the experience whenever they wanted, and even though this would require automated channels, Škoda wanted to personalize every aspect of the interaction.
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