of new cars will have some type of speech-recognition capability by 2022.
– IHS Markit
of automotive companies have deployed virtual assistants.
the expected value of Artificial Intelligence in the automotive industry by 2024.
Change the way you engage with your customers
To maintain their competitive edge in the market, automotive brands must be prepared to offer a personalized and innovative experience to their users during the different stages of the customer journey, from the moment they reach the website straight through to driving the car.
With Teneo’s ability to seamless integrate into other systems you can create a conversation that goes beyond the boundaries of the vehicle to interact with other services such as home automation, charging stations, or road-side assist.
And because it enables for applications to be easily ported to other devices, services and languages, your customer isn’t restrained to your mobile app. They can converse over any channel you allow, from messaging services to smart home hubs.
From online digital employees for customer service and sales, to digital co-driver, Teneo makes it easy for consumers to intuitively interact with the vehicle.
Conversational AI Use Cases in the Automotive Industry
Increase customer engagement with fast humanlike interactions that are personalized and relevant to the users that visit your website. Engaging your customers using conversational AI not only significantly increases conversion rates, but provides a solid pipeline of highly qualified leads to your dealerships.
Guide customers into choosing the right vehicle for their needs and budget, in a chatty conversational style, through your Teneo intelligent virtual assistant. Using the information gleaned from talking to your customer, the chatbot can help configure the car, and even schedule a test drive at the nearest dealer.
With Teneo’s ability to seamless integrate into other systems, you can create a conversation that goes beyond the boundaries of the vehicle to interact with other services, such as charging stations or road-side assist. Customers can talk to their in-car systems over any channel you allow.
Why Choose The Teneo Conversational AI Platform
Our human-like conversational technology allows for true understanding and intelligence for the ultimate experience.
Unique approach to linguistic and ML, delivering flexibility and speed to develop business-relevant AI apps in record time.
Develop once — deploy in over 86 languages. Switch language mid-sentence. Speak your customers’ language.
Unlock and learn from the knowledge held in the immense volumes of conversational data generated by your customers.
Easily port your conversational applications to existing and future devices – build once, deploy many times.
Pre-built connectors allow easy integration across multiple business and customer service apps like RPA, CPaaS & STT.
The flexibility between on-premises hosting in your own secure data center or in our managed cloud environment.
Connect bots, knowledge and resources that share information and knowledge in a network of intelligent bots.
Škoda Drives Up Website Conversion Rate by 400% with Teneo
Founded in 1895, Škoda is one of the world’s oldest car manufacturers. A wholly owned subsidiary of Volkswagen Group, Škoda delivered more than 1 million vehicles to customers worldwide during 2017. Recognizing that the customer experience needed a different approach, Škoda embarked on a program to change how it interacted with customers online.
The company built a vision of how they wanted the customer journey to look. It was a plan that put the customer first, from initial point of contact to the stage where the relationship is handed over to the dealership.
Available 24/7, the customer would be able to immerse themselves in the experience whenever they wanted, and even though this would require automated channels, Škoda wanted to personalize every aspect of the interaction.