Conversational AI in Automotive

Connected. In Car and Out.

Transform your automotive business and gain a competitive advantage with Conversational AI.

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of new cars will have some type of speech-recognition capability by 2022.

– IHS Markit


of automotive companies have deployed virtual assistants.

– Capgemini

10.73 B

the expected value of Artificial Intelligence in the automotive industry by 2024.

– Marketwatch

Change the way you engage with your customers

To maintain their competitive edge in the market, automotive brands must be prepared to offer a personalized and innovative experience to their users during the different stages of the customer journey, from the moment they reach the website straight through to driving the car.

With Teneo’s ability to seamless integrate into other systems you can create a conversation that goes beyond the boundaries of the vehicle to interact with other services such as home automation, charging stations, or road-side assist.

And because it enables for applications to be easily ported to other devices, services and languages, your customer isn’t restrained to your mobile app. They can converse over any channel you allow, from messaging services to smart home hubs.

From online digital employees for customer service and sales, to digital co-driver, Teneo makes it easy for consumers to intuitively interact with the vehicle.

Conversational AI Use Cases in the Automotive Industry

Customer Engagement

Increase customer engagement with fast humanlike interactions that are personalized and relevant to the users that visit your website. Engaging your customers using conversational AI not only significantly increases conversion rates, but provides a solid pipeline of highly qualified leads to your dealerships.

Car Discovery

Guide customers into choosing the right vehicle for their needs and budget, in a chatty conversational style, through your Teneo intelligent virtual assistant. Using the information gleaned from talking to your customer, the chatbot can help configure the car, and even schedule a test drive at the nearest dealer.

Connected Vehicles

With Teneo’s ability to seamless integrate into other systems, you can create a conversation that goes beyond the boundaries of the vehicle to interact with other services, such as charging stations or road-side assist. Customers can talk to their in-car systems over any channel you allow.

Why Choose The Teneo Conversational AI Platform

Conversational Dialog

Our human-like conversational technology allows for true understanding and intelligence for the ultimate experience.

Hybrid Model

Unique approach to linguistic and ML, delivering flexibility and speed to develop business-relevant AI apps in record time.


Develop once — deploy in over 86 languages. Switch language mid-sentence. Speak your customers’ language.

Actionable Insight

Unlock and learn from the knowledge held in the immense volumes of conversational data generated by your customers.

Cross Platform

Easily port your conversational applications to existing and future devices – build once, deploy many times.


Pre-built connectors allow easy integration across multiple business and customer service apps like RPA, CPaaS & STT.

Flexible Deployment

The flexibility between on-premises hosting in your own secure data center or in our managed cloud environment.


Connect bots, knowledge and resources that share information and knowledge in a network of intelligent bots.

Škoda Drives Up Website Conversion Rate by 400% with Teneo

Founded in 1895, Škoda is one of the world’s oldest car manufacturers. A wholly owned subsidiary of Volkswagen Group, Škoda delivered more than 1 million vehicles to customers worldwide during 2017. Recognizing that the customer experience needed a different approach, Škoda embarked on a program to change how it interacted with customers online.

The company built a vision of how they wanted the customer journey to look. It was a plan that put the customer first, from initial point of contact to the stage where the relationship is handed over to the dealership.

Available 24/7, the customer would be able to immerse themselves in the experience whenever they wanted, and even though this would require automated channels, Škoda wanted to personalize every aspect of the interaction.

Read the Case Study

Start Your Conversational AI Journey

From chatbot fundamentals to your free hands-on trial of Teneo - key steps to prepare your business for Conversational AI adoption.
  • 1

    Chatbots: The Definitive Guide

    Start from the basics. Learn everything from chatbot fundamentals to AI chatbots, statistics and what to expect in the future.

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  • 2

    Conversational AI Center of Excellence

    Master the key steps towards creating the ultimate conversational AI solution for your business.

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  • 3

    Technical Demo Series

    Get access to this Technical Demo Series to discover Teneo's capabilities and learn how to build your own solution.

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  • 4

    Start Your Free Trial

    Sign up to get a 90-day free trial with your own developer sandbox of Teneo and build your own conversational AI solutions.

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