Teneo Platform 4.2 Release Highlights

Discover how to maximize the value of conversational AI alongside GDPR compliance.

A few weeks ago, Artificial Solutions released Teneo 4.2, which added several improvements to the platform. Among them, the Products Team would like to highlight a few of the new features included in this new release.

#1: Improvement of the management of Lexical Resources

The Teneo Platform uses lexical resources as the base to develop conversational solutions in Studio. These resources can either be the Teneo Lexical Resources, Artificial Solutions’ proprietary resources which contain out-of-the-box language libraries, or lexical resources built ad-hoc for a customer or a project; Teneo 4.2 comes with an upgraded usability that facilitates working with any of them.

The new User Interface shows the list of assigned and recommended lexical resources, their version, and, if applicable, their notes. From this screen, it only requires a simple click to assign, upgrade or downgrade a resource.  A new drop-down ‘Assign Lexical Resource’ button has also been added. Studio also informs whenever a newer version of an assigned TLR is available.

Moreover, the export process has been simplified in this new version of Studio, and it is now possible to batch export multiple solutions at the same time creating a single package that can be easily deployed later. Finally, a multi-user environment is also supported, so it’s safer to work with the language resources.

All these improvements make it easier to build, package and deploy lexical resources, a step forward towards a better, more efficient, modular platform. Reusing and sharing knowledge has never been easier in Teneo!

#2: Enhancement of language processors

The Teneo Platform uses a set of language processors, the Input Processors, to analyse and split the user input text into sentences and words, and perform spelling correction. As part of this Teneo Studio release, Part-Of-Speech taggers have been integrated in Input Processors for several languages – such as English, German, Italian, Spanish, Dutch or French. This new processing feature adds Annotations to the user input with information regarding grammatical (verb, noun…) and morpho-syntactical (number, tense) information of the incoming sentences.

Thanks to these improvements it is much easier to build conversational solutions that provide a more understandable interaction, creating a real life-like, comfortable feeling for the user. For enterprises using Teneo solutions, achieving higher satisfaction rates comes hand in hand with better results!

#3: Squeezing the information in the input

Finally, for this new release, the visualization of Annotations has undergone a complete makeover. Annotations represent an additional data layer associated with words or sentences in the user input, generated by scripts or input processors, and are a very powerful tool to match conditions and pass information.

In Teneo 4.2 Annotations and the information they carry are shown much clearly, and events related to Annotations (such as additions, modifications or deletions) are also displayed.

This improvement allows to gain a better understanding about how the solution is behaving and helps to build more efficient conditions. Although this might sound a bit complex, and believe me it is, the reality is that Mr Turing would be very happy to know this…

The Products Team has put a lot of effort in the new release, and we hope you will be as excited as we are with it!

If you wish to know more, feel free to contact us.

The Rise of the Conversational Assistant White Paper

This white paper, using independently commissioned research, looks at the current use of voice assistants by consumers and considers the implications and likely changes in the near future.

View this White Paper

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