Teneo is Finalist in the Stevie Awards for Sales and Customer Service


Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that it is a finalist in the Stevie® Awards. Now in its ninth year, the Stevie Awards for Sales and Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.

Artificial Solutions has been recognized for its ultra-rapid NLI development and analytics platform, Teneo™ that enable organizations to create sophisticated digital employees that can reason, analyze and react to deliver the ultimate personalized user experience.

More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges.

“The Stevie Awards for Sales and Customer Service continues to be the fastest-growing of our international awards programs,” said Michael Gallagher, president and founder of the Stevie Awards. “The sheer number of nominations is matched by the increasing quality of those nominations. We congratulate all of this year’s Finalists.”

Operating system and device independent, Artificial Solutions revolutionary approach enables business users and developers to create multi-lingual digital employees in record time without the need for specialist computational linguistic skills. From answering queries, cross-selling and updating back-end systems to interacting with third-party applications and delivering actionable user data insight, a Teneo Digital Employee doesn’t just reduced costs, but delivers a better customer experience.

“This recognition from the Stevie Awards reinforces the innovation that we have been delivering to the customer service sector for over a decade. One of the problems for organizations today is the speed with which the capabilities of smartphones and the increase of web based communities has grown, and it with the shift in social behavior and increased customer expectations,” says Andy Peart, CMO of Artificial Solutions. “Teneo helps overcome this by providing a proven platform that enables for virtual assistants to be easily used over mobile, wearables and more.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.

About The Stevie Awards

The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

Taking a Hybrid Approach to Conversational Commerce White Paper

Avoiding the “False Choice” Between Linguistic Models and Machine Learning. The backbone of Artificial Solutions’ Teneo platform is a linguistic-based algorithm with the key ability to embed and operate in tandem with machine learning algorithms.

View this White Paper

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