Artificial Solutions’ Hybrid Approach Gains Strength, Company Mentioned in Gartner’s Market Guide for Virtual Customer Assistants


Artificial Solutions the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that 2017 saw growth across multiple new sectors thanks to the company’s hybrid approach.

In addition, research firm Gartner, Inc., included Artificial Solutions as a Representative Vendor in its 2017 Market Guide for Virtual Customer Assistants (VCAs). Gartner notes that “The deployment of VCAs is increasing across all the key industry verticals,” and that “Using conversational artificial intelligence applications and platforms to optimize customer engagement is one of the biggest trends in customer experience.”

Artificial Solutions believes that the report substantiates the company’s view of the market and its experience in 2017 of a marked increase of not only new business across several new verticals, but also the secondary phases of existing deployments in the home automation, finance, energy, entertainment, and travel sectors. These have included support for additional languages, new platforms and expanding applications onto different messaging services such as Facebook and WeChat.

“We’re delighted to be included in Gartner’s Market Guide for Virtual Customer Assistants and for the research company’s recognition of us,” says Andy Peart, CSO of Artificial Solutions. “Our hybrid approach to conversational applications delivers businesses with the muscle, flexibility and speed required to develop business-relevant AI applications in record time.”

The majority of AI development tools today are either linguistic or machine learning models. Teneo® takes a different approach to algorithms, making decisions based on the data. The backbone of the Teneo platform is a linguistic-based algorithm with the key ability to embed machine learning algorithms alongside. This is a key advantage over purely machine learning systems, which function, as far as the developer is concerned, as a black-box that cannot work without large amounts of curated training data.

Teneo’s linguistic abilities allow for conversational systems to be built even without data, and provide transparency in how the system operates. Also, with an area as complex as natural language dialogue for business purposes (not simply chit-chat), rules ensure that the system maintains a consistent and correct personality and behavior aligned with business aims. Thanks to the existing resources in Teneo, such rules can be created with precision and speed. The machine learning integrations allow the system to go beyond the realm of rules, to make smart and complex inferences in areas where a linguistic only approach is difficult, or even impossible, to create.

*Gartner, “Market Guide for Virtual Customer Assistants,” Brian Manusama, Guneet Bharaj, 7 December 2017.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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