Guest Blog: Why Today’s Automobile Industry Looks A Lot Like IBM in 1985
The Connected Car is already a reality, but is it living up to the hype?
In this great TechCrunch blog by Tien Tzuo*, he looks at how auto manufacturers are currently squandering the opportunity that in-car connectivity offers to the consumer, leaving them with a standard commodity function, not the differentiating success factor it should be. The blog ends with a few notable exceptions, highlighting what is already possible; and what the future could (should?) be for the connected driver.
Read the full article here: Why Today’s Automobile Industry Looks A Lot Like IBM in 1985
(*Tien Tzuo is co-founder and CEO of Zuora)
The Future of Customer Engagement and the Role of the Intelligent Virtual Agent White Paper
This White Paper looks at how customer needs are evolving and how intelligent virtual agents can enable enterprises to meet customer service demands now and in the future.