This latest product, which complements Artificial Solutions’ range of humanlike, intelligent and capable virtual assistants, enables organisations to answer a significant proportion of emailed questions intuitively, before the customer even hits the send button.
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Artificial Solutions Recognized As An Innovation Leader In The CRC Gold Technology Awards
Announced by the Spanish Association of Experts from the Contact Centre Industry (AEECCC) and IZO , Artificial Solutions was recognized for its unique ability to provide intelligent virtual assistants in any language, on any platform.
Read moreGer Kors Joins Artificial Solutions As VP Sales
Artificial Solutions, the natural language interaction and Customer Service Optimization specialist, today announced that Ger Kors has joined its executive management team as VP Global Sales. Kors has over 20 years experience in software sales and in building and managing successful international commercial operations.
Read moreArtificial Solutions Recognized In Leading Analyst Firm Magic Quadrant For Web Customer Service
Artificial Solutions, the natural language interaction and Customer Service Optimization specialist, announced today that it has been recognised by Gartner Inc., the world’s leading information technology research and advisory company, in its 2010 Magic Quadrant for Web Customer Service (WCS).*
Read moreEnrique Dans and Johan Ahlund Address Spanish Businesses On The Future Of Customer Service
Enrique Dans, professor of information technologies and systems at the Instituto de Empresa (IE) Business School and Johan Åhlund, co-founder of Artificial Solutions, last week addressed executives from some of Spain’s leading enterprises on the technologies that are revolutionizing the world of customer service.
Read moreArtificial Solutions To Partner With The AEECCC In Spain
Artificial Solutions, the natural language interaction and Customer Service Optimization specialist, today announced an agreement to become part of the prestigious Spanish Association of Customer Contact Center Experts (AEECCC).
Read moreBBVA Presents Nathalie, Their New Virtual Chat Agent
The Virtual Chat Agent (VCA) “Nathalie”, developed and implemented by Artificial Solutions, is part of the Innovation Department’s project to promote themselves internally amongst the BBVA staff.
Read moreArtificial Solutions Appoints New CEO
The Board of Artificial Solutions is today delighted to announce the appointment of Lawrence Flynn as new CEO. Mr. Flynn has over 20 years experience in the IT industry and has successfully grown a number of organizations in the ERP and Web Content Management sectors.
Read moreKnowledge Engineer, Fred Roberts, honored as Outstanding Alumnus ’84 at NKU
The prize has been awarded because of Fred’s excellent work in the field of artificial intelligence, specially his work in creating Elbot – a cutting edge chatbot using Artificial Solutions’ Natural Language Processing tools.
Read moreSella Bank wins first prize for “Innovation Project”
On January 20th, Artificial Solutions’ Italian client, Sella Bank, was awarded first prize in the category “Innovation Project” at the Customer Management Multimedia Competence’s (CMMC) yearly contest.
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