What is Natural Language Interaction

What is Natural Language Interaction?

Natural Language Interaction (NLI) is the convergence of a diverse set of natural language principles that enables people to interact with any connected device...



Why slot-filling chatbots will never meet human expectations

If you believe the hype, building chatbots is easy. After all, there are a lot of them out there. Facebook, for instance, claimed 100,000 unique bots for Messenger back in April 2017.  But despite their number, many of them are failing to impress, leaving users underwhelmed and frustrated. To understand why chatbots have not lived […]



How Teneo is helping B2B growth

One of the frustrating aspects of developing cutting edge technology is that we’re not always able to tell you about the amazing ways companies are using Teneo. That’s why I’m delighted to share with you this fascinating article about Shell’s latest use of our technology with Shelly and LubeChat. It’s already been deployed in multiple […]


Engaging the digital customer

Some of UK’s major brands came together last month at the Engage Summit to discuss Engaging with The Digital Customer. While pain points varied dramatically, at the heart of the debates on customer engagement there were several problem areas that linked these diverse businesses together. All agreed that contact with customers is becoming increasing remote, […]



Cloud or on-premises – the choice is yours

We’re always talking about the data aspect of Teneo. How it delivers an unprecedented amount of data that will help your business grow. How you can reuse the data generated in real-time to improve personalization or close a sale. But there is another related feature we don’t often talk about and if you’re in a […]


Do AI applications need a persona?

It’s a question that comes up time and time again. My short answer is, if you’ve spent millions on building a corporate brand and positioning for your organisation why would you ever consider not doing the same for your conversational applications? The longer explanation is a little more involved. Take for example, two airlines, British […]


We speak your language

Language has so many subtle nuances it’s no wonder that some companies employ an army of computational linguistics just to deliver a single conversational interface that speaks one language.


Teneo—What’s the difference, and why it’s good news for the enterprise

Since the beginning of the year I’ve spoken at 12 conferences in 5 countries. Some are small niche events, others are global summits, but a question I’m most frequently asked is what is Teneo, and why is it gaining so much traction? Teneo enables enterprises to rapidly build a range of artificially intelligent natural language […]

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