If you believe the hype, building chatbots is easy. After all, there are a lot of them out there. Facebook, for instance, claimed 100,000 unique bots for Messenger back in April 2017. But despite their number, many of them are failing to impress, leaving users underwhelmed and frustrated. To understand why chatbots have not lived […]
One of the frustrating aspects of developing cutting edge technology is that we’re not always able to tell you about the amazing ways companies are using Teneo. That’s why I’m delighted to share with you this fascinating article about Shell’s latest use of our technology with Shelly and LubeChat. It’s already been deployed in multiple […]
Some of UK’s major brands came together last month at the Engage Summit to discuss Engaging with The Digital Customer. While pain points varied dramatically, at the heart of the debates on customer engagement there were several problem areas that linked these diverse businesses together. All agreed that contact with customers is becoming increasing remote, […]
We’re always talking about the data aspect of Teneo. How it delivers an unprecedented amount of data that will help your business grow. How you can reuse the data generated in real-time to improve personalization or close a sale. But there is another related feature we don’t often talk about and if you’re in a […]
It’s a question that comes up time and time again. My short answer is, if you’ve spent millions on building a corporate brand and positioning for your organisation why would you ever consider not doing the same for your conversational applications? The longer explanation is a little more involved. Take for example, two airlines, British […]
Since the beginning of the year I’ve spoken at 12 conferences in 5 countries. Some are small niche events, others are global summits, but a question I’m most frequently asked is what is Teneo, and why is it gaining so much traction? Teneo enables enterprises to rapidly build a range of artificially intelligent natural language […]
Data from online natural language interaction is a fantastic opportunity to learn more about your customers, but it is not without its pitfalls. If a customer walks into your highstreet store, a glance provides an immediate impression of their age. In an online world, it is not so simple to tell the teens from their […]
Research shows that 90% of business decisions are made on hunches and assumptions, even though companies that determine their fate based on data are twice as likely to flourish.