maching-learning

Don’t experiment on your customers with machine learning!

In the third part of our series we consider the complex issue of machine learning. We look at the problems surrounding it, the role that some development tools expect your customers to play, and why a pure machine learning approach isn’t necessarily the right choice for many enterprises. Of course, machine learning has opened up […]

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Hybrid – making machine learning accessible to the enterprise

It’s a common misunderstanding that machine learning systems somehow work completely on their own, without human supervision. Nothing could be further from the truth. Just as a linguistic-based conversational system requires humans to craft the rules and responses, a machine learning system requires humans to collect, select, and clean the training data. Humans are also […]

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Machine Learning Versus Linguistic Learning

I recently took time out from a conference to talk with Access-AI about the different approaches to building conversational systems. Most schools of thought fall into one of two camps. If you believe the machine learning crowd, then all you need to do is throw some data at a machine and out pops a natural […]

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We speak your language

Language has so many subtle nuances it’s no wonder that some companies employ an army of computational linguistics just to deliver a single conversational interface that speaks one language.

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