Teneo Insight allows organisations to understand their customers’ minds by providing a deeper knowledge of their customers wants, needs and purchasing requirements through lightning-fast analysis of conversations held with their most efficient employee, their virtual assistant.

With over twenty years of experience in the European IT industry, Roost will be responsible for strategic and operational initiatives, helping the company maximise its potential as the demand for intelligent virtual assistants takes off.

He brings to Artificial Solutions a wealth of business and finance experience having held a variety of roles in both finance and more recently general management.

Named Jo@net, the virtual assistant’s graphical personality was created by Javier Mariscal who designed Cobi, the official mascot of the 1992 Summer Olympics in Barcelona.

Announced by the Spanish Association of Experts from the Contact Centre Industry (AEECCC) and IZO , Artificial Solutions was recognized for its unique ability to provide intelligent virtual assistants in any language, on any platform.

Artificial Solutions, the natural language interaction and Customer Service Optimization specialist, announced today that it has been recognised by Gartner Inc., the world’s leading information technology research and advisory company, in its 2010 Magic Quadrant for Web Customer Service (WCS).*

Artificial Solutions, the natural language interaction and Customer Service Optimization specialist, today announced an agreement to become part of the prestigious Spanish Association of Customer Contact Center Experts (AEECCC).

The Virtual Chat Agent (VCA) “Nathalie”, developed and implemented by Artificial Solutions, is part of the Innovation Department’s project to promote themselves internally amongst the BBVA staff.

The Board of Artificial Solutions is today delighted to announce the appointment of Lawrence Flynn as new CEO. Mr. Flynn has over 20 years experience in the IT industry and has successfully grown a number of organizations in the ERP and Web Content Management sectors.

Gartner, the information technology research and advisory firm, has recently published the results of their study for the E-Service Suites market.