Artificial Solutions signs multi-year agreement with Circle K
Circle K, part of the Global Fortune 500 retailer Alimentation Couche-Tard, selects Artificial Solutions’ Conversational AI-platform to support omni-channel customer experience in multiple languages.
Artificial Solutions, a leading specialist in enterprise-strength Conversational AI, announced today that Circle K has renewed its agreement to run its Conversational AI deployments on the award-winning Teneo platform, to continue to provide support for customers and employees of its convenience retail outlets in the US and Scandinavia.
Conversational AI is used by the retailer to support customers through three solutions in North America and Europe:
- Kay, Circle K´s website chatbot, the one stop shop for finding the nearest location, deals and rewards
- Circle K US car wash app
- Voice bot for North American stores, that handles inquiries done via call lines, about fuel delivery times.
“Conversational AI enables us to make our customers lives a little easier every day by serving their needs more efficiently. Working with Artificial Solutions has had significant benefits; Teneo has allowed the internal Conversational AI-team to build solutions faster, so that we can continue to focus on delivering exceptional customer experiences”, said Edgars Ozolnieks, Senior Manager – Digital Customer Service Solutions at Circle K.
For their deployments, Circle K is taking advantage of Teneo’s unique master-local feature. The main solution was built in English, and then exported to Swedish, Danish and Norwegian, repurposing 80% of the initial solution.
Circle K is one of the leading convenience store chains globally, and this partnership with a power-house retailer is a major validation for our technology,” said Per Ottosson, CEO at Artificial Solutions.
For further information:
Per Ottosson, CEO, Artificial Solutions
About Circle K and Alimentation Couche-Tard Inc.
Couche-Tard is the leader in the Canadian convenience store industry. Circle K is its global brand outside of Quebec, Canada. Couche-Tard is a global leader in convenience and fuel retail, operating in 26 countries and territories, with more than 14,200 stores, of which approximately 10,800 offer road transportation fuel. With its well-known Couche-Tard and Circle K banners, it is the largest independent convenience store operator in terms of the number of company-operated stores in the United States and it is a leader in the convenience store industry and road transportation fuel retail in Canada, Scandinavia, the Baltics, as well as in Ireland. It also has an important presence in Poland and Hong Kong. Approximately 135,000 people are employed throughout its network.
For more information on Alimentation Couche-Tard Inc. or to consult its Unaudited Interim Condensed Consolidated Financial Statements and Management Discussion and Analysis, please visit: https://corpo.couche-tard.com.