Artificial Solutions powers Online Virtual Assistant for Vodafone Ireland
Natural Language Interaction technology delivers intelligent conversation not just dumb searches
Artificial Solution), the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that its award-winning, patented technology is powering Ask Holly, Vodafone Ireland’s newest employee.
Ask Holly is a Teneo Virtual Assistant that resides on Vodafone Ireland’s website answering a range of customer questions from call plans to roaming rates, quickly and efficiently. Like all of Artificial Solutions’ intelligent virtual assistants, Holly is capable of understanding the complex questions people ask in conversation, as well as the simple one word questions such as “Italy”.
“The aim of Ask Holly is to deliver great support by enabling customers to get the information and help that they require as quickly as possible and with the minimum amount of effort,” says Phelim May, eCare Development Manager at Vodafone. “After considering the available options we chose Artificial Solutions because they had the right blend of technical and development expertise and platform capabilities to support the delivery of Vodafone’s business objectives.”
“Our NLI technology enables organizations to deliver intelligent conversations between their customers and the everyday devices they use,” says Andy Peart, CMO of Artificial Solutions. “For customer service operations such as Vodafone Ireland they provide an opportunity to greatly enhance the customer’s online experience, whilst helping to relieve pressure in live call centers.”
At the heart of Artificial Solutions’ products is the Teneo Interaction Engine. The ‘brains’ of the company’s NLI technology, it receives user input (whether voice, text, gesture or other forms of input), then analyzes, reasons and reacts to respond in the most appropriate manner. It can proactively gather missing information, disambiguate responses or push information to the user. In customer service situations it allows organizations to provide real, useful humanlike dialog, not just dumb searches.