Artificial Solutions Expands Into South America
Artificial Solutions, the natural language interaction specialist whose virtual assistants help companies optimize customer service and improve the way they interact with their customers online, announced today its expansion into South America with the opening of its offices in Rio de Janeiro. This new phase of expansion for the company is headed up by co-founder, board member and former CEO of Artificial Solutions, Johan Åhlund who is now recruiting the local team and engaging with partners and clients in the region.
As one of the world’s fastest growing economies, the South American market offers huge potential for Artificial Solutions’ virtual assistants that enable people and computers to engage in intelligent human-like conversations, over any digital channel, in numerous languages. With many South American call centres on a much larger scale than those normally seen in Europe, virtual assistants provide a cost effective way to help customers resolve issues or choose the product or service they require via the company website.
In addition, virtual assistants can frequently improve the productivity of the call the centre itself by taking advantage of the speed in which the virtual assistant can answer queries. Recent research shows that employees that use their virtual assistant can find the answer sixty-five percent faster than colleagues not using the technology. The virtual assistant’s knowledge base can also be used by new recruits to provide accurate answers to customer queries.
With call centres often staffed in South America by thousands of people, and some of the larger operations employing over one-hundred thousand agents, Artificial Solutions typical inbound telephone call reduction of between twenty and twenty-five percent offers a significant cost saving.
“Internet usage in South America has matured over the last years and organisations are now extending their customer service operations and general customer interaction to the web, improving not just efficiency, but the overall customer experience,” says Johan Åhlund. “We also believe that as smartphone penetration in the region continues growing, the demand for smartphone based customer service will increase exponentially.”
The new South American headquarters is headed up by Johan Åhlund, who has relocated to the region. Fluent in Swedish, English, Spanish, French, German and soon also Portuguese, Åhlund brings with him a wealth of knowledge in the use of artificial intelligence and natural language processing for customer service. Artificial Solutions will continue with its strategy of working both directly with organisations and through partners that can take advantage of the company’s easy to use technology that enables virtual assistants to be developed by the business user, not a technical expert.