Artificial Solutions and Automation Anywhere Collaborate to Deliver a More Intelligent Customer Experience
Artificial Solutions® (SSME:ASAI), the leading specialist in enterprise-strength conversational AI, announced today that it has joined the technology alliance program (TAP) of Automation Anywhere, Inc., a global leader in Robotic Process Automation (RPA).
The collaboration enables enterprises to easily surface RPA sequences through advanced conversational AI interfaces to inject more personalized intelligence into the interaction, while at the same time delivering the operational efficiency of end- to-end automation. For end-users this means increased access to functionality and services, and the ability to achieve more, over any channel, in any language, at any time.
“The ability of Artificial Solutions’ conversational AI development platform to interpret human language and convey the user’s true intent, while ensuring an RPA sequence has all the information it needs to run, makes it a natural fit for our intelligent automation technology,” says Griffin Pickard, Director of the Technology Alliance Program at Automation Anywhere. “Working with Artificial Solutions provides our clients with an effortless way to maximize their investment in RPA and deliver even more benefits to their customers through the power of conversational AI.”
Automation Anywhere empowers customers to automate end-to-end business processes with software bots – digital workers that perform repetitive and manual tasks – resulting in dramatic productivity gains, optimized customer experiences and more engaged employees. This new alliance will allow for Artificial Solutions’ award-winning conversational AI development platform, Teneo®, to integrate seamlessly into Automation Anywhere’s technology.
Teneo allows developers and business users to collaborate together to create sophisticated conversational AI applications in over 40 languages, running across any channel, for any use case. The ability to analyze and make use of the enormous quantities of conversational data, while complying with privacy regulations, is fully integrated within Teneo.
“RPA technology is revolutionizing back-end systems, and conversational AI extends the proposition by enabling enterprises to deliver increased intelligence in customer interactions, while surfacing complex automation processes direct to the customer,” says Lawrence Flynn, CEO of Artificial Solutions. “Partnering with Automation Anywhere allows organizations to benefit from the power of the two technologies to deliver a faster, more intelligent online customer experience.”
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