The Banking, Financial Services and Insurance (BFSI) sector in Europe and worldwide is ever-changing. The growth of Fintech, the generational change in clientele, and high earning in […]
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Blog
Remaking the Modern Enterprise CIO with Conversational AI
CIOs are now able to start fulfilling their true promise, from a previous focus that was necessarily more on keeping networks running, data backed up, and managing […]
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Teach your bot to remember earlier conversations in Teneo
Just as in human conversations, the user will assume your bot to remember what they recently have been talking about. Here you’ll learn how to make your […]
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Circle K Rapidly Develops Multi-lingual Conversational AI Assistant with Teneo
In what has anecdotally been described as one of the quickest projects in Circle K, virtual customer agent Kay is already reducing call volumes, while delivering 24/7 […]
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Sentiment in Teneo Query Language
Conversations are dynamic and unpredictable. They often require careful analysis after their completion to determine exactly what happened. In a previous article we showed you how to […]
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Personality and the “engaging” Bot
A little personality in your bot goes a long way towards creating a positive user experience. If people enjoy engaging with your chatbot, they will stick around […]
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How your chatbot can learn to understand synonyms – in Teneo
In language, there are many ways of saying the same thing. That creates a need to optimize the language conditions for your bot so that it can […]
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Make smarter chatbot conversations by handling interruptions in Teneo
When you build a flow that prompts the user for information you need to decide what should happen if the user does not respond to the question […]
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Creating triggers based on language conditions in Teneo
In Teneo, you can use two different kinds of triggers in your flows, class triggers and syntax triggers. We have already shown some examples of the former one, and will here […]
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Create a sub-flow that can be re-used in Teneo Studio
What if there is a certain flow that you want to be using multiple times for you chatbot? In Teneo Studio it is possible to use sub-flows. […]
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