Don’t experiment on your customers with machine learning!
In the third part of our series we consider the complex issue of machine learning. We look at the problems surrounding it, the role that some development tools expect...
How Conversational AI Increases Your Competitive Edge
In the second part of our series Getting Started in Conversational AI we take a look at some of the business benefits that conversational Artificial Intelligence delivers.
How to get started with Conversational AI
As the demand for conversational AI intensifies, the discussion is no longer why should I implement Conversational AI? But how do I start?
The Impact of AI in the Workforce
Ask ten people what effect AI will have on the job market and you’ll probably receive ten different answers. It’s an emotive question that has devote followers at either...
What is Natural Language Interaction?
Natural Language Interaction (NLI) is the convergence of a diverse set of natural language principles that enables people to interact with any connected device...
Conversational AI platforms demand is growing
What is conversational AI? Conversational AI is a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice,...
How Teneo’s Language Resources Help Machines Understand Humans
One of the biggest drawbacks of using machine learning to build natural language solutions is the staggeringly large amounts of data required to understand humans. What comes naturally to...
Taking the Customer’s Temperature
At a recent roundtable at the CX Marketing Summit, the conversation turned to measuring customer satisfaction. While many businesses regularly survey their customers, are they getting the true sentiment...
The Effects of GDPR and Conversational AI
Today we announced enhancements to Teneo’s architecture that will enable enterprises to comply with the General Data Protection Regulation (GDPR) in accordance with their own policies and procedures. Data...
Protecting personal data
The Cambridge Analytica debacle has thrown up two points: the value of personal data, even innocuous statements, and the need to protect it. We’ve talked about the value of...