What is conversational AI? Conversational AI is a form of Artificial Intelligence that allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice,...
One of the biggest drawbacks of using machine learning to build natural language solutions is the staggeringly large amounts of data required to understand humans. What comes naturally to...
At a recent roundtable at the CX Marketing Summit, the conversation turned to measuring customer satisfaction. While many businesses regularly survey their customers, are they getting the true sentiment...
Today we announced enhancements to Teneo’s architecture that will enable enterprises to comply with the General Data Protection Regulation (GDPR) in accordance with their own policies and procedures. Data...
The Cambridge Analytica debacle has thrown up two points: the value of personal data, even innocuous statements, and the need to protect it. We’ve talked about the value of...
Is your virtual assistant a bit too chatty in the mornings? Does your thermostat give you grief about the environment every time you turn up the heat? Well maybe...
As if starting your AI journey isn’t daunting enough, choosing the right conversational AI platform can leave your head reeling. To help point you in the right direction we’ve...
It’s a common misunderstanding that machine learning systems somehow work completely on their own, without human supervision. Nothing could be further from the truth. Just as a linguistic-based conversational...
If you believe the hype, building chatbots is easy. After all, there are a lot of them out there. Facebook, for instance, claimed 100,000 unique bots for Messenger back...
One of the frustrating aspects of developing cutting edge technology is that we’re not always able to tell you about the amazing ways companies are using Teneo. That’s why...