As conversational language interfaces begin to dominate customer service, so does the backlash against chatbots grow. Forrester predicted last year that 2019 would be the year of […]
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Blog
Podcast: Conversational AI and QSR Customer Experiences
One of the most impactful technologies to emerge this decade for the QSR industry is Conversational AI. While, there are plenty of applications, we have only scratched […]
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Here is how you make your chatbot understand follow-ups in Teneo
Quite often users will ask a follow-up question to an answer your bot just gave, like so: User: Recommend a coffeeBot: Now that you’re asking, I’d suggest a cappuccino! […]
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Chatbots in Financial Services: Benefits, Use Cases and Key Features
The Banking, Financial Services and Insurance (BFSI) sector is ever-changing. The growth of Fintech, the generational change in clientele, and high earning in the first season of […]
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Remaking the Modern Enterprise CIO with Conversational AI
CIOs are now able to start fulfilling their true promise, from a previous focus that was necessarily more on keeping networks running, data backed up, and managing […]
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Teach your bot to remember earlier conversations in Teneo
Just as in human conversations, the user will assume your bot to remember what they recently have been talking about. Here you’ll learn how to make your […]
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Circle K Rapidly Develops Multi-lingual Conversational AI Assistant with Teneo
In what has anecdotally been described as one of the quickest projects in Circle K, virtual customer agent Kay is already reducing call volumes, while delivering 24/7 […]
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Sentiment in Teneo Query Language
Conversations are dynamic and unpredictable. They often require careful analysis after their completion to determine exactly what happened. In a previous article we showed you how to […]
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Personality and the “engaging” Bot
A little personality in your bot goes a long way towards creating a positive user experience. If people enjoy engaging with your chatbot, they will stick around […]
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How your chatbot can learn to understand synonyms – in Teneo
In language, there are many ways of saying the same thing. That creates a need to optimize the language conditions for your bot so that it can […]
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