Just as in human conversations, the user will assume your bot to remember what they recently have been talking about. Here you’ll learn how to make your […]
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Blog
Circle K Rapidly Develops Multi-lingual Conversational AI Assistant with Teneo
In what has anecdotally been described as one of the quickest projects in Circle K, virtual customer agent Kay is already reducing call volumes, while delivering 24/7 […]
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Sentiment in Teneo Query Language
Conversations are dynamic and unpredictable. They often require careful analysis after their completion to determine exactly what happened. In a previous article we showed you how to […]
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Personality and the “engaging” Bot
A little personality in your bot goes a long way towards creating a positive user experience. If people enjoy engaging with your chatbot, they will stick around […]
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How your chatbot can learn to understand synonyms – in Teneo
In language, there are many ways of saying the same thing. That creates a need to optimize the language conditions for your bot so that it can […]
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Make smarter chatbot conversations by handling interruptions in Teneo
When you build a flow that prompts the user for information you need to decide what should happen if the user does not respond to the question […]
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Creating triggers based on language conditions in Teneo
In Teneo, you can use two different kinds of triggers in your flows, class triggers and syntax triggers. We have already shown some examples of the former one, and will here […]
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Create a sub-flow that can be re-used in Teneo Studio
What if there is a certain flow that you want to be using multiple times for you chatbot? In Teneo Studio it is possible to use sub-flows. […]
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Create variation to your chatbots answers by adding a script to a flow in Teneo
Sometimes you want a variety of answers that the bot you build choose from. And to make sure that the bot remembers what has been said during […]
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Changing information for your chatbot flows in Teneo Studio
Every now and then something changes in your business, it might be that you expand the business or launch new products. These kinds of changes require changes […]
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