Taking the Customer’s Temperature
At a recent roundtable at the CX Marketing Summit, the conversation turned to measuring customer satisfaction. While many businesses regularly survey their customers, are they getting the true sentiment...
The Effects of GDPR and Conversational AI
Today we announced enhancements to Teneo’s architecture that will enable enterprises to comply with the General Data Protection Regulation (GDPR) in accordance with their own policies and procedures. Data...
Protecting personal data
The Cambridge Analytica debacle has thrown up two points: the value of personal data, even innocuous statements, and the need to protect it. We’ve talked about the value of...
Personalising the personality
Is your virtual assistant a bit too chatty in the mornings? Does your thermostat give you grief about the environment every time you turn up the heat? Well maybe...
10 features to look for in a conversational AI platform
As if starting your AI journey isn’t daunting enough, choosing the right conversational AI platform can leave your head reeling. To help point you in the right direction we’ve...
Hybrid – making machine learning accessible to the enterprise
It’s a common misunderstanding that machine learning systems somehow work completely on their own, without human supervision. Nothing could be further from the truth. Just as a linguistic-based conversational...
Demand for conversational platforms continues to grow
The last eighteen months have seen no abatement in the demand for conversational platforms and predictions from major analyst firms shows the trend is set to continue strongly in...
Why slot-filling chatbots will never meet human expectations
If you believe the hype, building chatbots is easy. After all, there are a lot of them out there. Facebook, for instance, claimed 100,000 unique bots for Messenger back...
How Teneo is helping B2B growth
One of the frustrating aspects of developing cutting edge technology is that we’re not always able to tell you about the amazing ways companies are using Teneo. That’s why...
The Impact of AI in the Workforce
Ask ten people what effect AI will have on the job market and you’ll probably receive ten different answers. In the widely noted 2014 study, The Future of Employment:...