How can AI Chatbots help the telecom industry? From improving major KPIs like customer experience and providing support 24/7 to reducing fraud and operational costs, smart chatbots […]
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Blog
Call Center Chatbots: Top 10 Tips on Deploying during Covid-19
Call center chatbots are becoming increasingly important in optimizing a caller’s experience. No matter how hard you try to plan for disaster there is always the unexpected. […]
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Making Sure your Chatbot Can Get the Conversation Back on Track
A good dialog system is able to get the conversation back on track if the user makes an ambiguous request. In this walkthorugh we will look at […]
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Why the Telecom Industry needs Conversational Chatbots: Benefits, Use Cases and Key Features
Companies from all industries are persistently seeking to expand their business value while adapting to new changes within their sector. The telecommunications industry is a clear reflection […]
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How Governmental Conversational AI helps to Relieve Pressure from Coronavirus
With outbreaks like coronavirus putting governments and administrations under the spotlight to see how they deal with the pandemic, the role of AI […]
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Teach your Bot to Ask for More Information – How to Do it in Teneo
Sometimes users communicate using incomplete inputs making it harder to interpret what they want. To be able to get that humanlike answer the bot needs to learn […]
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How a Bot Built in Teneo Can Make Proactive Suggestions and Offers
Sometimes we want our bot to give some extra information that the user did not explicitly request, such as special deals, promotions and more. In Teneo, this […]
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Why Businesses are Using CPaaS to Enrich their Chatbot Experience
Choice is an important part of the customer experience and none more so than how people can interact with your business. But with a myriad of different […]
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Why Most Chatbots are Annoying and How to Make Sure Yours Isn’t
As conversational language interfaces begin to dominate customer service, so does the backlash against chatbots grow. Forrester predicted last year that 2019 would be the year of […]
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Podcast: Conversational AI and QSR Customer Experiences
One of the most impactful technologies to emerge this decade for the QSR industry is Conversational AI. While, there are plenty of applications, we have only scratched […]
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