Learn how contact centers can leverage conversational AI to adapt to a high-volume call world and boost efficiency. While contact centers under siege from the Covid-19 pandemic […]
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Blog
Chatbot Integrations – Adding an Integration in Teneo
If you want your chatbot to be able to know the answer to more than just the things you teach it about your business you can integrate […]
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Who’s Stealing Your Customers?
Customer data is a key benefit in conversational AI, so it’s always surprised me how much companies are willing to give away to the tech giants in […]
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CPaaS and Conversational AI Transform Banking Post-Covid
Covid-19 has brought new challenges to banks and financial services and redefined customer expectations. Due to confinement regulations, concerned customers can no longer access their branches to […]
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Adding Class Scripts to your Chatbot in Teneo Studio
Scripts in Teneo are written in Groovy or Java code. Apache Groovy is similar to Java but with an easier to learn syntax. More details on Groovy […]
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Adapting to Change: How Conversational AI Delivers Opportunities in an Uncertain World
The world is already several months into what has been described as the greatest work from home experiment the world has ever seen. The Covid-19 pandemic will […]
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Make your Chatbot More Accurate by Using Hybrid Trigger in Teneo
Sometimes your class trigger may appear too generous. For example, consider the two different user inputs below, which both trigger the ‘User asks about coffees we offer’ flow, even […]
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5 Ways the QSR Industry Can Benefit from Conversational AI
You can also listen to this blog: There’s been considerable disruption within the quick-service restaurant industry, especially over the last couple of years. Brands have been trying […]
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Teach your Conversational AI Solution to Fix User Spelling Errors in Teneo
We have already seen how you can use the user’s own words in your bot’s reply. Here we will show you how to normalize the user’s words before […]
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Teach your Conversational AI Application to Store Information in Teneo
To be able to create a humanlike conversation there is a need to teach your virtual assistant to remember inputs that the user says, for example, the […]
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