Scripted contexts make it possible to add restrictions to triggers or transitions using scripts. You define scripted contexts once, globally in your solution, and then they can be applied to any trigger […]
Read more
Blog
5 Ways Conversational AI will Revolutionize Your Contact Center
Learn how contact centers can leverage conversational AI to adapt to a high-volume call world and boost efficiency. While contact centers under siege from the Covid-19 pandemic […]
Read more
Chatbot Integrations – Adding an Integration in Teneo
If you want your chatbot to be able to know the answer to more than just the things you teach it about your business you can integrate […]
Read more
Who’s Stealing Your Customers?
Customer data is a key benefit in conversational AI, so it’s always surprised me how much companies are willing to give away to the tech giants in […]
Read more
CPaaS and Conversational AI Transform Banking Post-Covid
Covid-19 has brought new challenges to banks and financial services and redefined customer expectations. Due to confinement regulations, concerned customers can no longer access their branches to […]
Read more
Adding Class Scripts to your Chatbot in Teneo Studio
Scripts in Teneo are written in Groovy or Java code. Apache Groovy is similar to Java but with an easier to learn syntax. More details on Groovy […]
Read more
Adapting to Change: How Conversational AI Delivers Opportunities in an Uncertain World
The world is already several months into what has been described as the greatest work from home experiment the world has ever seen. The Covid-19 pandemic will […]
Read more
Make your Chatbot More Accurate by Using Hybrid Trigger in Teneo
Sometimes your class trigger may appear too generous. For example, consider the two different user inputs below, which both trigger the ‘User asks about coffees we offer’ flow, even […]
Read more
5 Ways the QSR Industry Can Benefit from Conversational AI
You can also listen to this blog: There’s been considerable disruption within the quick-service restaurant industry, especially over the last couple of years. Brands have been trying […]
Read more
Teach your Conversational AI Solution to Fix User Spelling Errors in Teneo
We have already seen how you can use the user’s own words in your bot’s reply. Here we will show you how to normalize the user’s words before […]
Read more
Teneo Developers
Try Before You Buy.
Build. Deploy. Analyze.
Build. Deploy. Analyze.
Sign up to get your own developer sandbox of Teneo containing all the tools needed to build and manage advanced conversational AI solutions.
Get Started Free