We speak your language
Language has so many subtle nuances it’s no wonder that some companies employ an army of computational linguistics just to deliver a single conversational interface that speaks one language....
Homage to John McCarthy, the father of Artificial Intelligence (AI)
Mention “Artificial Intelligence” (AI) and people might think you are talking about science fiction and shiny robots while in fact the science of AI has been around for decades...
Brands must drive their own digital customer engagement
Customer engagement is only possible if you’re talking their language, on the service your customers prefer. Most customers are prepared, in fact very willing, to solve a query themselves...
Teneo—What’s the difference, and why it’s good news for the enterprise
Since the beginning of the year I’ve spoken at 12 conferences in 5 countries. Some are small niche events, others are global summits, but a question I’m most frequently...
Customer Engagement Rises With Natural Language Interaction
Customer engagement isn’t just about providing great customer service through intelligent conversations. Delivering value beyond a sale or subscription sign-up through proactive interaction and personalization are important factors too....
Teneo enables DIY analytics for the voice of the customer
Business professionals are turning to DIY analytics in order to gain faster insight into data, but without the inclusion of free format text, most users are missing out on...
Six ways that Teneo Studio accelerates bot-building
Artificial intelligence is an evocative term. But the days when it conjured up images of arcane academic research or even science fiction are gone. Today artificial intelligence means business....
Understanding What Voice Means For Your Business
One of the standout articles from Mobile World Congress was Simon Gwynn’s comment in Campaign, with the opening line of the acceleration of technology (is) beyond the point at...
How To Use The “Voice Of The Customer” To Build Customer Engagement
To build customer engagement in today’s connected world first requires a deeper understanding of exactly what customers are looking for. Some businesses use focus groups, others turn to research...
Transforming Customer Engagement with AI Driven Conversations
Customer engagement is a continuing struggle for many organizations. To drive efficiencies, organizations are increasingly turning to automated channels, but too often they are faceless environments that don’t connect...