As a direct result of Covid-19, enterprises are advancing their plans to digitize and automate parts of their business not just to achieve better operational efficiencies, but […]
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Blog
Chatbot Scripting: Storing Input Parameters from Client Applications in Teneo
Besides the natural language inputs of the user, client applications can also include input parameters in their requests to Teneo. The values of these input parameters can […]
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Teneo vs. Google Dialogflow, IBM Watson Assistant and Microsoft Luis
Our R&D team are often running programmes to help the next generation of conversational AI experts develop their skills. Recently they assigned two students from Sweden’s prestigious […]
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Adding Pre-existing Data Sets to you Conversational AI Solution in Teneo
Sometimes it may come in handy to make use of a pre-existing script or a data set in your solution. In Teneo it is possible to upload […]
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Defining Scripted Contexts for your Conversational AI Solution in Teneo
Scripted contexts make it possible to add restrictions to triggers or transitions using scripts. You define scripted contexts once, globally in your solution, and then they can be applied to any trigger […]
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5 Ways Conversational AI will Revolutionize Your Contact Center
Learn how contact centers can leverage conversational AI to adapt to a high-volume call world and boost efficiency. While contact centers under siege from the Covid-19 pandemic […]
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Chatbot Integrations – Adding an Integration in Teneo
If you want your chatbot to be able to know the answer to more than just the things you teach it about your business you can integrate […]
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Who’s Stealing Your Customers?
Customer data is a key benefit in conversational AI, so it’s always surprised me how much companies are willing to give away to the tech giants in […]
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CPaaS and Conversational AI Transform Banking Post-Covid
Covid-19 has brought new challenges to banks and financial services and redefined customer expectations. Due to confinement regulations, concerned customers can no longer access their branches to […]
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Adding Class Scripts to your Chatbot in Teneo Studio
Scripts in Teneo are written in Groovy or Java code. Apache Groovy is similar to Java but with an easier to learn syntax. More details on Groovy […]
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