The latest upgrade to Teneo has arrived and with it, the leading SaaS-based platform for developing and scaling Conversational AI solutions, just got better.
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Currently browsing: AI Strategy
Without the code, Conversational AI is another “Black Box”
Most people reading this will be familiar with the term “black box”. But for those that aren´t, it´s simply a phrase used to describe a scenario of obfuscation. One where the internal workings of a technology system are hidden from […]
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The 4 Phases of Chatbot Development – The Essential Team You Need for Success From Day 1
So, you’ve decided to take the leap and embark on a journey to develop your conversational AI bot. But who exactly do you need to make this work? And more importantly, what kind of skills are required in your chatbot [...] Read more
Creating a Metaverse Contact Center
If you think that the metaverse is nothing more than a fad, you might be right. For now… But, like the first iteration of email, computers and of mobile phones, technology can rapidly improve and evolve into something that becomes […]
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Chatbot Personality – The Ultimate Guide to Creating Your Chatbot Persona
Bringing a chatbot to life is like bringing a new employee into the workforce and it’s crucial you nail the personality of your new customer-facing employee. With more and more companies using chatbots, consumer expectations about their effectiveness are increasingly […]
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Creating a Customer-first Culture through Conversational AI
The telecommunications industry has a problem, and it’s likely to become an even bigger issue if current trends continue and the widely expected global recession arrives at the end of 2022. Positive customer experience (CX) is declining across the entire […]
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5 metrics to help evaluate your Customer Success Team
The difference between Conversational AI implementation success and failure? A strong customer success team. Artificial Solutions recently undertook a survey with a range of its enterprise-level clients, partners, and conversational AI professionals to generate feedback on the performance of its […]
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5 Reasons Why your Chatbot ROI is Stuck
As automated solutions such as chatbots, conversational IVR and intelligent voice routing become the norm for businesses supporting customers and employees, pressure is increasing for project managers to prove and maintain the return of investment on these technologies. And, considering [...] Read more
AiAllies – Gaby K Slezák, Unyted
Having enjoyed a highly successful career spanning 30+ years in the technology sector and as a leading figure helping organizations bridge the gap to success in the metaverse, Gaby K. Slezák is well positioned to deliver key insights on the […]
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The Power of Teneo x Microsoft Azure
Microsoft is a formidable player in the Conversational AI technology community and for good reason. Azure services, from compute to cognitive, are often at the heart of best-in-breed CAI platforms and solutions. Now, following a recent announcement, the scope of Microsoft’s Conversational AI offering is set to expand.
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Intern Diary: An end, and a new beginning
Hello!!! Happy Tuesday! And congratulations! You have made it through the entirety of my Intern Diary series! Or maybe you didn’t and you skipped over them just to read the end, which is totally valid and perfectly understandable and I’m […]
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AiAllies – Sarah Rojewski, Telefónica
Gaining a position as the leader of a department for one of the largest telecommunication businesses in the world might seem like an achievement reserved for only the most experienced of professionals. But for Sarah Rojewski, the pathway into the [...] Read more