The smartphone has revolutionized the way we think about computers. In fact, we don’t think about them at all. We expect the phone in our pocket to do many things, providing us with access to a whole range of tools to improve our lifestyle and our performance at work. We can use it to talk, text, email and browse. To shop, bank, take and share pictures, and play games. And that’s where the power of voice is about to change everything.
Speech recognition has been available on mobile phones for a number of years, but deviate from the simple keywords such as “Call Office” and most mobile personal assistants struggle to understand.
NLI picks up the deficit in speech recognition by utilizing powerful linguistic libraries and applying advanced reasoning rules, including context and dialogue history, to add intelligence to a conversation. If applicable, information from back-end or external systems can also be included to provide the most appropriate response.
The result is a free format, natural language conversation where the mobile device is able to understand and carry out the requests of the user.
Smartphones and tablets are fast becoming the main interface to the internet and hence they link to your organization. By embracing the power of mobile computing your customers can engage with you at any time in an automated, but natural, humanlike way.
Our mobile solution applications are provided through our product Teneo Mobile, a platform independent technology designed to enable companies, organizations, manufacturers and developers to create their own virtual assistant as a mobile app, regardless of platform, mobile device and even language. Teneo Mobile provides you with:
The increase in speech-enabled personal assistant solutions for smartphones has radically changed consumer expectations. Artificial Solutions provides a language, device and platform independent alternative that can be quickly tailored and extended, allowing you to leapfrog existing offerings and offer genuine differentiation in the market.
By harnessing the power of speech-enabled Natural Language Interaction (NLI) technology, you can deliver a highly intuitive voice controlled experience to your customers when they interact with your mobile devices. This enhanced level of interactivity will help you improve customer satisfaction with your devices, and develop loyalty and customer lifetime value and give you genuine competitive advantage.
Our Teneo-based mobile virtual assistants understand spoken sentences, regardless of variations such as tone, diction, syntax, idiom and dialect – across multiple languages. Standalone ASR systems do not always recognize every word, but when used in conjunction with our Teneo NLI platform, the accuracy for speech interaction with customers is greatly improved. Of course, it is also possible for your customers to interact with our Teneo Mobile solutions using other forms of input such as text and even gesture control; all are just different forms of input that can be interpreted by our NLI technology.
Our powerful Teneo NLI platform allows us to quickly develop sophisticated natural language solutions whilst our bespoke services are tailored to ensure we meet your specific requirements. So, if you are looking to develop your own unique speech-enabled application, we can provide the technology, training and consultancy to support you in the process. Alternatively, you may be looking for a mobile personal assistant able to speak multiple languages, tailored to your devices and platforms and supported, hosted and managed by Artificial Solutions, we can help.
We even have Indigo – an intelligent, cross platform, personal assistant built using Teneo and available as a managed service by Artificial Solutions. Read More
Teneo gives you the opportunity to add intelligent, speech-enabled interactivity to your mobile devices; fast!
Your customers increasingly demand mobile innovation and brand-consistency across multiple device. Teneo offers an innovative way to reinforce your brand using mobile computing. You can stay in touch with your customers, whenever and wherever is right for them. With Teneo, you can have a speech-enabled, intelligent virtual assistant as your brand ambassador, permanently available on mobile devices.
As more and more customers turn to their smartphones and tablets to search for information, Virtual Assistants that have been optimized for the mobile platform will take hold, providing a competitive differentiator for many organizations.
Your customers will be impressed with the ease in which they can interact with your organization. For example, simply by saying “I want to go to Barcelona next Thursday”, a customer could choose their flight, class, even their seat – all from their mobile phone, quickly and simply.
Even if the customer gets distracted by other queries such as legroom or luggage allowance, your virtual assistant, like any good agent, will bring the customer back to the purpose of the conversation incorporating any additional information into the result and asking other questions if required.
Whether you take your current web based virtual assistant online or create new ones for specific campaigns or areas of the business, it’s important for it to be available for all your customers regardless of which mobile platform or handset they use.
Our unique technology and the platform independence of Teneo Mobile allows you to quickly implement your own mobile virtual assistant to take advantage of the mobile computing revolution, without the worry of who will win the battle of the mobile platform.
A dedicated mobile Virtual Assistant will enable you to deliver a better user experience than just running a Virtual Assistant in a mobile web browser. This is because embedded apps can be integrated more deeply into smartphone and tablet features, allowing you to link to virtually any app from within your Virtual Assistant.
Native App Connectivity enables your customers to access functionalities such as calling telephone numbers or locate an office on Google maps all from within your app. But with our NLI technology your customers will be able to do even more.
For example, our mobile virtual assistants can understand idiomatic instructions like “next Wednesday” and book a meeting in the calendar without you needing to specify the actual date.
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