Artificial Solutions is the leading specialist in Natural Language Interaction (NLI), a form of Artificial Intelligence that allows people to talk to applications and electronic devices in free-format, natural language, using speech, text, touch or gesture. Our Teneo platform enables sophisticated natural language applications to be created in record time without the need for specialist linguistic skills.
Talk Your Customers’ Language
The ability to communicate with connected technology using speech is fast becoming an imperative for your customers and a business critical issue for you. The Teneo platform makes this possible.
How does Natural Language Interaction work?
Built for business people, Teneo follows three key steps to process and react to user input.Why NLI will be business transformational
Natural language will be as critical to your enterprise in 2020 as a website is today.You can build more intelligent solutions than you think.
Converse With Your Customers,
Naturally!
Customers don’t ask questions in isolation. It’s a conversation. Teneo lets you give answers, ask your own questions, remember facts, understand context. In short, exhibit humanlike intelligence.
And because Teneo captures and interprets these vast amounts of unstructured conversations, every word uttered is turned into a valuable piece of actionable insight, allowing you to speak the voice of your customer.
Teneo allows you to get closer to your customers; talking their language and understanding what they say. Naturally. In multiple languages, across multiple platforms and using multiple channels.
Conversational NLI for applications & connected devices
Intelligent speech-enabled natural language applications for websites, applications and web-services, Connected Homes & Cars, Mobile, IoT, and Wearables.
Intelligent Digital Employees for automated self-service
Improve customer satisfaction, reduce service costs, better understand your customers and boost online sales using an intelligent digital employee to automate your customer service.
Unprecedented customer insight through NLU
Capture and analyze customer conversations to unlock Natural Language Understanding (NLU) and deliver actionable insight in real-time.
Quickly Add Natural Language Capabilities
Teneo simplifies and automates the previously complex processes of building natural language capabilities. It allows business users and developers to collaborate on creating sophisticated natural language applications in record time. No hidden code, no reliance on external agencies
Teneo is unique
Teneo is the only technology that puts the control of NLI into the business user’s hands, away from inflexible, hard coded solutions managed by agencies.
Own the Natural Language Data
Having access to the vast repository of unstructured data generated by your customers’ conversations is a game-changer, giving you direct understanding of their thoughts and needs.
Ongoing Personalization
The Teneo Platform is the only solution available which returns ownership of the solution to the user, enabling them to maintain and grow their NLI applications in-house and without requiring the need for specialists.
Cross Platform, Device and Language
The Teneo Platform seamlessly continues the conversation across any platform, any device and in any language. Users just pick up where they left off.
Brand Differentation
Teneo allows you to differentiate yourself in a crowded marketplace by providing exceptional customer experience, while reinforcing a positive brand image.
Test Indigo, our Personal Assistant app built with Teneo
Why customers choose us
- With NLI you can have intelligent, personalized interactions with your customers, whatever connected channel they choose to communication on from a traditional website to smartwatches and in-car systems.
- Teneo allows you to resolve today’s issues of resource-intensive customer service and plan for the future when natural language becomes a part of everyday life.
- Respond intelligently to conversations by offering additional products and services based on what your customer is thinking about at that very moment.
- Using Teneo’s in depth analytics you can discover more about your customers think about your service and products and use it to deliver a better customer experience.
- Near real-time natural language analysis provides actionable insight used to tailor automated responses and personalize the customer experience.
“We were looking for an NLI-based virtual assistant that would not only provide our customers with the personal service we pride ourselves on, but one that we could easily update and extend ourselves to ensure customers always receive the very latest information.”
Christ-Jan Akkermans / Bosch
“Using the Teneo platform allows us to quickly analyze large volumes of conversations and easily drill down to individual chats when required to discover areas that could be enhanced or clarified on the website to increase its efficiency.”
Peter Jakobsson / Skruvat
“The advanced automation within of the Teneo platform made it possible for us to be in control of the project and its future development from the start, without needing to understand the complexities of computational linguistics.”
Dr. Sören Trebst / Kabel Deutschland
“After considering the available options we chose Artificial Solutions because they had the right blend of technical and development expertise and platform capabilities to support the delivery of Vodafone’s business objectives.”
Phelim May / Vodafone
“We wanted to expand our services to offer customers 24/7 support. Artificial Solutions showed us that moving traffic from telephone calls and email to an online virtual assistant would not only allow us to continue to deliver excellent service to a rapidly growing customer base, but enable customers to resolve problems at a time that suited them.”
Lotta Jacobsson / Telenor
“Thanks to Artificial Solutions deep understanding of the financial services industry we have easily created a virtual assistant that can communicate with our clients effortlessly.”
Fabio Ferri / Widiba
20M
Dialogs Per Year
Teneo-based Natural Language Solutions support over 30m automated conversations and 24/7 online support, improving customer satisfaction, reducing repeat calls and improving NPS.
0+
Languages
The Teneo Platform allows you to quickly develop Natural Language Solutions in up to 21 languages
40%
Prefer a Virtual Assistant
In an independent study investigating what customers want from online customer service, 81% said they would engage with an intelligent virtual assistant
10+
Our Awards
In the last year, our technology has been recognized with multiple awards in the fields of Innovation, Artificial Intelligence, Business Excellence, Customer Service & Process Improvement
