Artificial Solutions provides methodology, technology and services that allow our clients to offer better customer service at lower cost.

 

We have developed the Customer Service Optimization (CSO) strategy, which directs customers towards the most cost efficient service channels where the majority of the questions can be answered automatically at low cost. Then, the more complex, high value customer needs are managed by a second line of support, staffed by customer service agents. As a result, customers receive interactive, consistent and high quality support around the clock, while customer satisfaction levels are improved and a significant reduction of the costs is achieved.

What is Your Industry?
Find out how CSO can be integrated
Latest News
Artificial Solutions has only good news...
Artificial Solutions included in Leading Industry Analyst Firm's Magic Quadrant
Artificial Solutions, the leader company on Customer Service Optimization (CSO), is delighted to be part of Gartner's 2009 Magic Quadrant for E-Service Suites. more
Elbot in the BBC FOCUS magazine
Could the year 2015 be the year that Elbot, and other chatterbots like him, will be able to think on the same level as humans? more
Featured Product
Along with good ideas grow good products!

The CSO Virtual Chat Agent

 

CSO Virtual Chat Agent (VCA) is a self-service solution for the web channel that assists customers that navigate your company's website.

 

Our CSO VCA interacs with your website visitors via chat allowing them to express their questions using natural language.

 

Learn more about the CSO Virtual Chat Agent