Artificial Solutions Highlights the Need for Mobile Customer Service in Spain

Data recently released by Comscore shows that 66% of internet users in Spain go online using more than one device and even more significantly, that 12% of people use only their mobile phone to access the internet. These statistics put Spain ahead of both the UK and the US, which traditionally have been thought of as the driving force behind mobile internet in the West.


10 Ways to Make Your Online Virtual Assistant Work Harder

Online Virtual assistants have been used in customer service for a number of years helping answering customers’ queries online, deflecting calls to the contact center and even helping out the contact center staff themselves. They might work tirelessly 24/7, but should they be doing more? After all no one likes a slacker at work.

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