Ever Had That Feeling of Deja Vu?

A couple of colleagues pointed out some interesting articles last week. One talked about the cross-platform capabilities of Cortana and the other was ‘news’ that Google answers questions before the user finishes typing them. Both of these things Teneo has been capable of doing for at least three years and in the case of the […]

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What happened to the manual?

Many of the things we take for granted in today’s technology space were once far from commonplace. They were very much a novelty. A new refrigerator, television or microwave was something of an event. And it came with a manual. But now a new model is taking shape, one that is changing the boundaries of […]

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Maximizing the value of in-house data

Many companies, have been looking recently to sell off anonymised data about its customers but are these missing the real value of that information to their own business?

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The Customer Data Iceberg

Companies seem to be doing a good job of managing all the customer contacts and everyone’s happy. Or are they?

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