Communicating With In-store Customers Intelligently

Gartner envisions a future in which you will walk into your grocery store and receive messages and offers via mobile devices based on your precise location in the store and customized to match your preferences and habits.

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Artificial Solutions to Power New Virtual Assistant for Kabel Deutschland

Artificial Solutions announced today that Kabel Deutschland has used the Teneo platform to build and maintain its new online virtual assistant, Julia. Developed using the resources of just three content managers, Julia not only helps customers, but provides vital, insightful data back to Kabel Deutschland.

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The quirks of Qwerty

The arrival of natural language technology such as Artificial Solutions’ Indigo assistant on smartphones and the shift to gesture-based touch interfaces has greatly reduced the need for phones to have a physical keyboard. And that’s no bad thing, I’d argue.

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The Customer Data Iceberg

Companies seem to be doing a good job of managing all the customer contacts and everyone’s happy. Or are they?

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Oh What A Tangled Web We Weave!

Most analysts agree that improving customer self-service offerings should be a high priority for organizations in 2013, but do current offerings match customers’ expectations?

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My money matters

As a student, internet banking plays a very important part of everyday life. It generally enables me to keep a tab on my finances, and manage my own money without having to go into a branch. While I do tend to find websites fairly easy to navigate, more times than not when I have a […]

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Great Expectations

In the not too distant future technology will have completely transformed the face of the consumer and company relationship. While the customer will have greater expectations and demands, companies must be more susceptible and responsive to changes in technology and consumer demands, and harness these trends as a platform from which to launch faster, more […]

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