CSO E-Mail Management System (EMS)
CSO E-mail Management System is a contact center application that helps organizations in optimizing their Customer Service. EMS, an application boosted by natural language based technology, focuses primarily on the management of issues and incoming e-mails.
E-mail is one of the fastest growing service channels and the cost of processing a customer e-mail is often even higher than the one for a phone call. Do you have problems managing the ever growing volume of incoming e-mails? Do you have difficulties with giving consistent answers to your customers? Artificial Solutions CSO E-mail Management System (EMS) can solve these problems and help you manage the e-mail channel.
Create True Business Value
The E-mail Management System generates Business Value for your company through improved quality and consistency of e-mail responses. As a consequence, this leads to improved Customer Satisfaction, while significantly reducing costs.
Improved e-mail response time, a well-defined work flow and SLA-alarms that warns your service agents when e-mails are in the risk zone of not being answered within the stipulated time, are some of the features that will generate Business Value.
EMS includes a range of e-mail management features within a highly customizable environment. Your system administrator can adapt EMS to your specific organization and practices.
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