Sixth Award For Artificial Solutions’ Intelligent Virtual Assistants

Artificial Solutions ( the natural language interaction specialist that enables users to have a meaningful, humanlike interaction with technology, announced today the sixth award in as many weeks for its Teneo Virtual Assistant. “Mia”, The Co-operative Banking Group’s internal advisor that enables contact center staff to answer calls up to sixty-five percent faster has been selected as a Finalist in the Best Application of Technology Award in the UK Customer Satisfaction Awards.

In the last few weeks Artificial Solutions and its customers have been selected for Best Web Customer Service Category at the Contact Center Awards 2011, Best Use of Technology at the European Customer Service Awards, Best Web and Social Media Solution at the CRC Best Technology Awards, Best Process Improvement Category at the British Quality Foundation (BQF) Achievement Award, Special Award for Innovation at the North of England Excellence Awards and Best Application of Technology at the UK Customer Satisfaction Awards.

Key to Artificial Solutions’ recognition in these awards has been the staggering results that its intelligent virtual assistants have been able to achieve by significantly improving customer service, whilst lowering costs. For example, Telenor Sweden’s “Emma” was developed in response to a rapidly growing network and a need to provide 24/7 online support. “Emma” is now Telenor’s busiest customer service agent, automatically answering nearly five thousand questions every day.

Another award-winning online virtual assistant powered by Artificial Solutions is “Marta”, who resides on MásMóvil’s website providing information on products and services such as contract rates or promotions and also provides technical support. Using natural language interaction to interpret customer requests, Marta correctly answers over ninety percent of the questions asked by users.

“We’re delighted that our technology is receiving accolades from some of Europe’s most prestigious awards,” says Andy Peart CMO of Artificial Solutions. “Using natural language enables both customers and contact staff to find the right answer to their query – fast. The end result is improved customer satisfaction and a significant reduction in costs.”


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