The Problem with the Common Chatbot...
Many chatbots fail to deliver enterprise grade conversational solutions. The restrictions these chatbots possess hold enterprises back from realizing a desired return on investment. Few chatbots offer a rich, humanlike conversation that engages users. Even less can deliver over multiple channels and languages – by which customers want to communicate. The problems with these chatbot providers are exasperated further by a lack of intelligent interaction by the chatbot and confusion over data ownership.
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Introducing the Ultimate AI Chatbot Solution.
That’s where our Teneo Platform is different. Designed specifically for the global enterprise, our Teneo Platform allows you to engage your customers with Conversational AI Chatbots, intelligent virtual assistants to speech-based UIs for smart devices and more, over any channel, device or service, in any language, anywhere in the world.
Teneo Fusion delivers the three key benefits that CIOs need to gain a competitive advantage from chatbots.
Top of the list is a personalized, intuitive interaction that engages customers with humanlike understanding and intelligent capability to carry out complex tasks. Teneo Fusion understands the user’s intent, no matter how complex the sentence. It can ask questions to remove ambiguity or to discover more about the user. It has a memory and can reuse key pieces of information for contextual and personalization purposes. It can even bring the conversation back on track, when the user asks off topic questions.
The next benefit is the means for CIOs to demonstrate to interested stakeholders the business value. Enterprises need to be able to give clear customer experience measurements, whether that’s a 400% increase on online conversions, a 40% reduction inbound calls or 98% customer satisfaction rating. All real statistics that Teneo Fusion is delivering to global businesses today.