Give the customer experience your users deserve. Let the power of a conversational agent do the talking for you. On any platform, device, or language.
Increase customer engagement. Personalise customer service. Improve customer satisfaction.
Teneo lets you respond to your customers’ needs immediately, consistently and accurately every time.
Teneo’s advanced humanlike understanding allows customers to communicate using their own words, not your jargon.
Teneo runs across any OS, device or service in multiple languages. With a build once, port to many ethos, Teneo lets you reach your customers everywhere.
With Teneo, you own the conversational data. Use it to understand the voice of your customer, their wants, needs and preferences to deliver the ultimate customer experience.
Teneo is the conversational AI platform built for developers and business users. We’ve automated the complexity of building conversational AI applications. We’ve simplified the structuring of dialogue flows. We’ve even provided the tools to help you mine the data.
All Teneo is waiting for is your ideas.
Intuitive, helpful and an expert in every aspect of your business, all our intelligent virtual assistants can dynamically interpret, understand and respond to requests for help or information.
No more wading through endless menu systems. Your customers can simply ask for what they want – just as if they were talking to a live assistant—and get the right response, every time.
AI is transforming customer engagement. A conversational AI chatbot, whether working on the helpdesk, assisting sales in reaching their targets or providing detailed insight to product marketing, is critical to the success of your business.
Teneo allows customers to interact with you via their connected devices just as if they were talking to another human and receive an intelligent response. Teneo doesn’t just understand the context of the conversation, it’s able to veer off to discuss a different issue, and then use its memory to remind the user of the original topic. Unlike many humans, it also remembers a user’s preferences from one interaction to the next, regardless of the device used.
Furthermore, Teneo can seamlessly integrate into back-end and third-party systems and use that information within the conversation to deliver an interactive and highly personalised customer experience.
Perfect for resolving customer service issues troubleshooting common problems, helping with account administration and providing general advice, your conversational agent will make life faster and easier for your customers. And with over 30% of inbound queries typically deflected to automated channels, you’ll appreciate the significant cost savings.
Your intelligent virtual assistant knows everything about your business. What you have in stock, the day’s special offers, recommendations for complementary products, but best of all it even knows what your customer likes too. Using information such as past purchases, web navigation pattern and real-time analysis of the conversation with your customer, your conversational AI chatbot will maximize the potential of every sales transaction.
In fact, our intelligent virtual assistants are so good their human counterparts often use them too. Inbound queries are answered faster, and companies see an increase in first call resolution (FCR) rates. In organizations with a high staff turnover, the conversational ai chatbots can also act as a support to in-house training, ensuring even the newest recruit provides the correct answer.
Available in 35 languages, running on any device, regardless of operating system, the Teneo conversational AI solution lets your customers interact with you over whichever channel they chose using their preferred input method be speech, text or gesture. Customers can even switch devices mid-conversation and just pick-up where they last left-off.
Human free, digital-only interactions can help organizations overcome the challenge of responding to vast numbers of social feeds in an intelligent, informed manner. Using our patented NLI technology your intelligent virtual assistant can understand the sentiment and context behind the comment and respond appropriately, for example – providing a personalized reply, a link to a website or a telephone number.
Nothing is more frustrating than not understanding why someone didn’t purchase. Teneo conversational interfaces not only ensures that the shopping process is as smooth as possible helping to lower customer abandonment rates, it can also tell you exactly why someone abandoned their cart. In depth analytics of conversations allows you to understand what your customers are looking for, how to improve information provided and other business insights such as product purchasing trends.
Make it easy for customers to get what they want – fast. Answering your customer queries instantly, using the online channel that they prefer, and in a personalized, intelligent manner, leads to significant improvements in customer satisfaction.
An intelligent conversational interface offers a non-intrusive way to deliver personalised incentives at critical points in the interaction. If the customer shows signs such as wavering during a purchase assistance can be offered either in the form of advice or even a discount coupon.
Teneo has the intelligent capability to provide relevant cross-selling suggestions to customers, helping boost online sales and improve profitability. By suggesting appropriate ‘extras’ at the point of purchase, per basket spend can be quickly increased.
Improve motivation and increase productivity by relieving live agents of boring, repetitive task and enabling them to devote time to more complex or higher value interactions.
Delivering a consistent conversational self-service experience across multiple channels can increase perceived value within a brand and raise CSAT (Customer Satisfaction) and NPS (Net Promoter Score) ratings.
Use the conversational data to learn more about your customers, product trends and future opportunities. Discover exactly what your customers are thinking, with more insight than any focus group can deliver. In addition. the data can be used to provide key metrics including key performance indictors (KPI).
Teneo automatically and accurately answers queries that would have otherwise been dealt with by your advisers. Teneo for Retail can also be configured to divert queries to other channels according to a specific hierarchy, otherwise have been passed to your advisers (for example, high-value customers or those mentioning specific complaint keywords).
Help customers carry out transactions faster and easier such as completing forms, scheduling an appointment or paying a bill.