Teneo Fusion delivers the platform CIOs need to take control of the conversational AI landscape within the enterprise and deliver greater value through increased customer satisfaction and scalability of applications.
Teneo Fusion delivers all this, and more, in 35 languages, on any channel, across multiple use cases.Read Our DatasheetRead our Press Release
Build. Deploy. Analyze.
Introducing Teneo Developers, a new comprehensive resource to allow enterprise developers and partners fast access to experience the power of Teneo.
Teneo Fusion allows enterprises to reconnect with their customers on an extremely personalised level using advanced conversational AI technology. It combines a powerful mix of new technology developments including Teneo Learn and Teneo Predict.
Combined, they deliver increased “out of the box” conversational understanding and fully automated self-learning to optimize the system, while lowering maintenance costs and providing greater control over dialogue management.
Teneo Fusion delivers the three key benefits that CIOs need to gain a competitive advantage from conversational AI.
Top of the list is a personalized, intuitive interaction that engages customers with humanlike understanding and intelligent capability to carry out complex tasks. Teneo Fusion understands the user’s intent, no matter how complex the sentence. It can ask questions to remove ambiguity or to discover more about the user. It has a memory and can reuse key pieces of information for contextual and personalization purposes. It can even bring the conversation back on track, when the user asks off topic questions.
The next benefit is the means for CIOs to demonstrate to interested stakeholders the business value. Enterprises need to be able to give clear customer experience measurements, whether that’s a 400% increase on online conversions, a 40% reduction inbound calls or 98% customer satisfaction rating. All real statistics that Teneo Fusion is delivering to global businesses today.
Finally, enterprises need to be able to collect and analyze accurate, real time feedback, while complying with privacy regulation, to reveal individual Voice of the Customer data across thousands or millions of voices that opens a whole new channel of reliable, actionable insight for business, process and CX improvement.
To demonstrate our strength as the only true enterprise AI platform provider, we are launching Teneo Developers – a resource to allow enterprise developers and partners exclusive access to experience the power of Teneo - to build real working solutions to prove business cases and understand how enterprise Conversational AI should be done.Get Started for FreeView Our Datasheet
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Rapidly build conversational solutions
The Teneo Platform is not an artefact – it is a development and analytics platform that allows non-computational specialists to rapidly build a wide range of sophisticated conversational solutions.
Deliver the world’s most intelligent, humanlike and capable conversational solutions. Features include:
- Highly performant
- Contextual understanding
- Implicit personalization
- Conversational persistence
- Rich custom reporting and analysis
- …and much more
You own the data
Teneo collects both the structured and unstructured data associated with free-format dialogs, using highly scalable and robust big data techniques.
Purpose-built conversational analytics tools gather unprecedented insight and clarity into what your users are saying and thinking.
Conversational data differentiation
Utilize conversational AI data to:
- Deliver unprecedented levels of customer insight
- Optimize the conversational capabilities of your Teneo solutions
- Monitor and measure KPIs and other performance metrics
- Deliver closed loop feedback for automated implicit personalization