Develop a truly personalized customer
The Power of Teneo and Microsoft Azure
The most advanced conversational AI technology for your enterprise – deeply integrated with Azure cognitive, communication, and analytics services.Start Building with Azure
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MS Cognitive Services Integration
Scale your conversational AI projects smoothly
One-size-fits-all approaches, designed for any cloud-based ecosystem, lack the scalability and deep integration needed for a fully optimized experience.
The result is functionality gaps that create a disjointed process for your developers and missing links in your conversational customer experience.
From computing to cognitive, Teneo is hardwired into Azure’s suite of digital contact center services – bringing you the most comprehensive and complete conversational AI solutions.
Discover the power of AZURE and TENEO
Unlock real customer experience analytics
Capitalize on the most valuable data asset you have – the voice of your customers. Merge Teneo conversations with customer journey insights directly in your Microsoft reporting tools. Creating the ideal stack for advanced contact center analytics with seamless integrations:
- Azure Data Factory
- Azure Synapse
- Microsoft Power BI
Communicate with your customers with unparalleled accuracy and precision
Create a hybrid approach to language understanding with Azure’s LUIS or CLU services and Teneo’s Linguistic Modeling Language.
Azure cognitive services for speech - powered by Teneo - deliver peak performance for voice-enabled CAI, using the most advanced speech-to-text and text-to-speech capabilities.
- 86+ languages supported
- Next-gen text-to-speech capabilities
- Translate speech in real-time
Elevate and scale your Microsoft Bot Framework implementations seamlessly
Enhance your existing conversational AI solutions using Teneo Studio and the powerful SaaS runtime engine that also uses an advanced design canvas and pro-code experiences that enterprise require to scale. Now, you have the ability to build and scale any number of distinct virtual agents.
- Bot Framework Composer
- Power VA solutions
- Multiple channel personalization
Empower Teams-based virtual agents with the skills to do far more than simple FAQs
Improve virtual agent response times, listen with greater understanding, and speak with greater fidelity by leveraging the combined power of Teneo and Azure.
Teneo adds CAI horsepower to the Microsoft Contact Center application stack by integrating directly with Teams and Microsoft Dynamics so you can:
- Gather complex insights
- Unlock agent efficiency
- Enable intelligent automation
Telefónica leveraged Teneo and Microsoft Azure to deploy conversational customer experiences that set new industry standards
See real results with the power of Teneo and Microsoft Azure
Talk to one of our team to find out more.