Conversational AI for Technical Leaders

Teneo is the only platform designed to fulfil the most important technical requirements made by industry-leading innovators.

Our proprietary technology has been developed over 20 years and operates as part of the Microsoft Azure ecosystem, providing the greatest tools and features for successful Conversational AI development.

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Increase your team’s productivity

Incredible customer experience development is a team effort. Teneo is a place where cross-functional teams come to collaborate, design, and develop world-leading conversations in record time through an intuitive studio experience.

Conversation Designers, Technical Developers, Project Leaders & Business Users working together.

The Right Tools for the Job. Intuitive No Code, Low Code, and Pro Code interfaces.

Develop, Test, Approve and Publish with Enterprise-mature Controls & Processes, all from a single platform.

Speak your customer´s language

Create complex multilingual solutions in less time and with less effort. Combining the power of machine learning with our proprietary linguistic modeling capabilities. Create accurate and precise solutions in one language, and scale them efficiently across other languages as your solution grows.
Linguistic Modelling Language

Combine the flexibility and agility of Machine Learning with the speed and precision of our patented Linguistic Modelling Language.

85+ languages

Leverage our in-house catalog of 30,000+ out-of-box Natural Language building blocks, spanning 85+ different languages.

Replicate and Reuse

Using our unique “Master-Local” framework, never rebuild from scratch again just to support a new language or use case. Replicate and Reuse capabilities are essential to our platform architecture.

Scale without Limits. Scale without Risk.

Our SaaS architecture provides native development, testing, and deployment capabilities to align with your enterprise processes. With adaptive scaling and resource management, you will never miss another customer, no matter where in the world or whichever channel they prefer.

Focus remains on creativity and innovation, scaling up use cases, and adding languages and channels versus infrastructure maintenance and management.

Deploy endpoints with speed and rigor across development, testing, and production environments.

Our pay-as-you-go SaaS model gives you the confidence and control you need to scale cost-effectively.

Catch issues early, or better yet avoid them entirely.

Access all levels of conversational data before, during, and after deployment. Gain real-time visibility into the performance of every conversation. Seamless integration with your business intelligence and analytics ecosystem.

Automated testing functionality enables you to scale up your quality controls without requiring a massive increase in manual testing.

Our advanced “Try Out” interface enables developers and testers to see with gross detail what is happening behind the scenes of a conversation.

Every conversation and its associated metadata are accessible, reportable, and designed to integrate with your broader digital strategy.

How Swisscom harnessed Teneo's features to launch multiple CAI solutions

Swisscom is the largest Telecommunications provider in Switzerland and started using Teneo to design and develop highly complex customer journeys at the start of 2020. The Conversational AI system was created to support contact centers by answering incoming customer calls in German, Italian, French and English. After a rapid two-year period of growth and an expansion of their Conversational AI offerings as part of Swisscom TV and the Swisscom Box, Swisscom's technical team have earned plaudits from across the Conversational AI sector for the results they have achieved.

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Net Promoter Score (NPS) increase of +18 points

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9 million calls per year supported by Teneo built CAI solution

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Solution covers German, Italian, French and English

Read more about Swisscom's CAI technical excellence

Learn how Swisscom has developed conversational voice solutions and chatbots to drive digital engagement, increase sales, reduce costs and improve customer satisfaction.
Read Case Study here

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