Success Story

Skruvat Increases Efficiencies and Sales with Conversational AI

The Nordic’s biggest online car parts retailer Skruvat, is using the Teneo platform to gain a greater understanding of its customers’ requirements, improve how information is delivered on its website and ultimately reduce the number of inbound enquiries to its contact center.

Industry

Retail

Giving customers the confidence to purchase with Teneo

Founded in Sweden in 2008, Skruvat expanded rapidly as consumers throughout Europe appreciate its combination of discounted prices with great customer service. For the casual purchaser, buying automotive parts online can be a daunting prospect and customers frequently contact Skruvat’s live chat agents to confirm their choice, even after it’s been placed in the online shopping basket.

In order to enhance both the customer experience and decrease the number of calls or live chat requests into its contact centre, Skruvat decided to look for a solution that would intelligently solve common customer queries via its website and increase sales conversion rates.

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Artificial Solutions and the Teneo Platform have enabled us to improve the service we provide customers via the website, reduce the number of inbound queries and enabled saved resources to be used elsewhere.

 

Magnus Possman,

Head of Customer Service at Skruvat

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