Success Story

The Virtual Assitant Jana Stamps her Mark on Deutsche Post

Using an intelligent and humanlike online virtual assistant called Jana, Deutsche Post’s “e-Post” customers can now access information and assistance instantly, 24/7. It enables customers to securely send and receive mail items online, saving time and money.

Industry

Logistics

Jana ensures high levels of customer satisfaction and issue resolution for Deutsche Post

E-Post is an innovative and secure digital mail handling, forwarding and delivery service developed by Deutsche Post, the world’s largest mail handling company. It enables customers to securely send and receive mail items online, saving time and money. Naturally, such a service generates questions from new and existing users. When customers call during peak times or need more complex information, call queues and other automated systems are a source of frustration. This is where Jana, Deutsche Post’s newest employee, comes in.

Jana helps both business and residential E-Post customers with all their queries by accessing the main Deutsche Post knowledge base, displaying relevant web pages and more.

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Teneo Studio enables Deutsche Post staff to create, manage and update any conversation flow, ensuring Jana’s knowledge is always correct, with the ability for multiple staff to work on her simultaneously.

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