Success Story

Co-operative Banking Group Investment in Intelligent VA Pays Dividends

Living on the Co-operative Banking Group’s intranet, Mia helps contact center staff provide a consistently accurate message to customers, and is proven to reduce repeat calls and waiting times by up to 65%.

Industry

Banking

Co-operative Banking Group reduces waiting time with Teneo

The Co-operative Banking Group is the banking and insurance arm of The Co-operative Group, the world’s largest consumer co-operative. The Co-operative contacted Artificial Solutions to discover more about the advantages of virtual assistants, with the aim of improving efficiency across its business services and processes.

“We want to offer our customers the most efficient service possible and that means not just resolving queries quickly, but providing a consistent response every time someone contacts us,” said Peter Rowbottom, Function Leader within the Co-operative Banking Group.

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Artificial Solutions’ technology is truly groundbreaking. This combined with the extremely positive experience of their business approach to building a true relationship has helped make Mia so successful.

 

Peter Rowbottom,

Function Leader within the Co-operative Banking Group.

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