Shell achieved a 40% reduction in call volume to live agents by answering 97% of questions correctly and resolving 74% of digital conversations with its Teneo based intelligent virtual assistant.
Lucy allows Skoda to deliver a superior customer service experience that is already having a significant impact on enhancing the customer journey and improving website conversion rates.
Ask Anna is one of IKEA’s most versatile employees. Developed in conjunction with Artificial Solutions over the last nine years, Ask Anna converses in 21 languages and assists customers on IKEA’s website.
Working alongside Alfa Romeo’s marketing agency DM Group, who were responsible for the website, Artificial Solutions developed male and female Virtual Assistants named Giulietta and Tazio.
Servei d’Ocupació de Catalunya (SOC)
Visitors to the website of SOC can chat to Sandra as if she were a real person, and she’ll clarify any ambiguity or confusion, before providing the answer.
Slovenian Tax Authority (DURS)
Enabling taxpayers to solve many of their own queries online using Artificial Solutions’ intelligent virtual assistant has transformed the Slovenian tax authority’s image and provided some surprising benefits.