Artificial Solutions’ Teneo Network of Knowledge is a patented intelligent framework that delivers these NLI applications, typically as specialist virtual assistants with the knowledge for every occasion. Seamlessly accessed using intelligent routing based on implicit personalization, this eco-system of virtual assistants ‘snaps’ together to create larger applications.
The ‘master’ gateway devices will be highly personalized, predictive and intelligent and used to control and manage the other two tiers. They will therefore require highly intuitive, humanlike speech-enabled interfaces that are able to persist conversations over a number of devices, have memory, contextual understanding and be able to reason and react to inputs in an intelligent manner.
Artificial intelligence is transforming traditional customer engagement models. Intelligent virtual agents, chatbots, apps and more are being used across enterprises to streamline and improve services. Whether they are working on a service helpdesk, assisting sales in reaching their targets or providing detailed insight to product marketing, their contribution is already being seen as critical to a successful workforce.